Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Hi, I’m
Zepoura Fuller
Nashville,TN
Summary
Overview
11
years of professional experience
Work History
Vanderbilt Health Clinic
Patient Service Representative
09.2023 - Current
Job overview
- Greet patients and guests upon arrival
- Proactively communicate wait times or delays to patients at the time of check-in
- Help and update changes with patient insurance at time of verification
- Correct any incorrect insurance information at the time of verifying that insurance is covered
- Responsible for obtaining and properly documenting all necessary and correct data during the intake/registration process
- Verified insurance eligibility and coverage for patients.
Vanderbilt Health Clinic (Walgreen’s)
Associate Patient Service
08.2022 - 09.2023
Job overview
- Help and update changes with patient insurance at time of verification
- Responsible for obtaining and properly documenting all necessary and correct data during the intake/registration process
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
Banner Healthcare
Scheduling Specialist
07.2019 - 07.2022
Job overview
- Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers
- Effectively schedules appointments, tests and/or procedures using various electronic medical record / scheduling software systems according to protocols set up by clinical staff and scheduling standards
- Obtains patient demographics, insurance information and necessary documents needed to secure authorizations, referrals, or other data as found by various facilities and insurance carriers
- Acted as first point of contact and set appointments for prospective clients.
HireRight
Customer Service Representative
02.2017 - 06.2019
Job overview
- Ensure that duties are carried out professionally and in line with the priority to help Candidates get hired
- Quickly and effectively research an information provided by Candidates to ensure the screening process is completed promptly and verify information about background check process
- Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
- Ensure credentialing is correct for clients and guiding clients in the correct direction to update their credentialing as well
Bridgestone Firestone Corporate Office
Human Resources Specialist
02.2014 - 01.2017
Job overview
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Coordinated training sessions, resulting in enhanced employee skill sets,as a lead trainer for employee's
Education
Nashville State Community College
Associate of Science from Psychology
05.2013
University Overview
Skills
- Microsoft Windows based programs,
- Scheduling, Employee Orientation,
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Accomplishments
Accomplishments
- Microsoft Windows based programs
- Medical Scheduling
- Documented and resolved escalations which led to customer satisfaction.
- Team lead of ten staff members.
Timeline
Patient Service Representative
Vanderbilt Health Clinic
09.2023 - Current
Associate Patient Service
Vanderbilt Health Clinic (Walgreen’s)
08.2022 - 09.2023
Scheduling Specialist
Banner Healthcare
07.2019 - 07.2022
Customer Service Representative
HireRight
02.2017 - 06.2019
Human Resources Specialist
Bridgestone Firestone Corporate Office
02.2014 - 01.2017
Nashville State Community College
Associate of Science from Psychology
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