Operational Efficiency Management
Zera Crawford
Retail Management Inventory Control
Tucson,Arizona
Summary
Experienced management professional with a strong background in operation management and logistics. Skilled in building and leading teams of associates ranging from 7 to 175. Consistently delivers results by emphasizing lean inventory levels and maximizing abilities and interests of team members. Monitors profit and loss statements to trim expenses and establish efficient structures and protocols. Interacts with national accounts to provide timely product selection and availability, enhancing the overall customer experience. Demonstrates the real-world implementation and impact of initiatives through continued training. Proactively monitors progress and makes necessary adjustments to ensure benchmarks are met by interpreting information from profit and loss statements as well as real-time sales data. Maximizes team engagement by actively listening and involving individuals, driving forward movement for the entire organization. Dedicated to meeting continuous internal and customer needs in overseeing warehouse operations. Excels in program management, team building, and performance optimization. Develops and maintains best practices for successful high-volume fulfillment and supply chain management throughout career.
Overview
36
36
years of professional experience
Work History
Warehouse Supervisor
Alaskan Air Conditioning
Tucson, Arizona
01.2023 - Current
- Communicate daily with the operations manager regarding procurement of equipment and ancillary items needed for install crews. Verifying inventory supply ensuring client comfort and satisfaction.
- Conduct weekly vehicle inspections. This includes but is not limited to checking oil, verifying registration and insurance credentials are up to date, along with accident reporting and recording paperwork are valid, and in an easily accessible location.
- Conduct Vehicle inventories. Large or unusual discrepancies are forwarded to the operations manager.
- Communicate with dispatch to schedule vehicle maintenance, i.e. oil changes and replacement of windshields.
- Established protocol for physical copies of estimate from repair facility giving estimated cost and time in writing. Thus reducing add on or paying for double work from verbal estimates.
- Weekly cost comparison from vendors to ensure best price on replenishment of stock items, i.e. motors, capacitors and relays.
Assistant Store Manager
Walmart Stores Inc.
Tucson, Arizona
05.2006 - 01.2023
- Managed, planned, and delegated seasonal sets, for Thanksgiving, Christmas, and other holidays. Implemented strategic transition from one set to another. Motivated, and coached associates to develop their ability and career. Managed 10 to 175 associates depending on shift and area of direct responsibility.
- Piloted associate engagement and adherence to FIFO, FEFO and LIFO rotations. Manged and guided associates in proper training and execution for food handling and storage.
- Communicated with store manager or manager on duty for priorities for the day. Including strategically looking forward. Following up with tactical responses needing concluded.
- Interviewed applicants, both internal and external for opening positions. Followed up with internal applicants for areas needing improvement. Guided them on steps necessary for their future success.
- Coached non direct reports in other areas. Tactically responded to associates questions. Worked to follow up with them, developing their foundation of self resources and experience to draw from.
- Embraced company initiatives, driving for expected results while motivating associates.
- Advocate for the customer. Consistently looked for and worked towards avenues for the customer to win.
Assistant Store Manager
Checker Auto Parts
07.2006 - 06.2007
- Tactically responded to commerical account questions or issues, while working with retail customers. Empowered associates to make decisions on their own. Followed back to debrief or touch base with them. Asked what areas they may need more training, and celebrated their wins.
- Cultivated commerical accounts. Brought two on board. Based on their interaction(s) with me on a retail sale.
- Communicated upcoming modular changes, product deletion and addition lists. Followed up with modular completion. Verified price change(s) were labeled correctly.
- Verified, and documented cash variances when reconciling registers. Prepared priority list for associates that were working with me. And what needed to be accomplished after my shift ended.
- Supervised between 7 to 15 associates and drivers.
Parts Sales Manager
AutoZone
05.2000 - 08.2005
- Managed the overnight crew at a 24 store. Followed up with, verified stock replenishment for store was stocked. Verified overstock was scanned in for proper inventory tracking
- Operated cash registers. Trained associates on register operation. Verified their progress for their personal training development plan.
- Verified cash register reconciliations. Prepared bank deposits, received changed deliveries. Trained new associates on their role in this process.
- Prepared weekly communications for price changes, end cap promotions, and modular changes.
- Managed, trained and mentored 7 to 18 associates.
Loss Prevention
KMART CORP
06.1998 - 08.1999
- Worked overnight shift. Monitored, and recorded refrigeration temperatures for grocery and fresh areas. Monitored store for potential theft both internal and external.
- Reviewed register operators line void report for high dollar and or unusual patterns. Documented findings and communicated those with the loss prevention manager.
- Observed shop lifting subjects and teamed with other members to apprehend them.
- Compiled written apprehension reports, condensed video footage of specific apprehensions. Presented copies to law enforcement. Cataloged evidence for prosecution.
Self Employed welding, security doors and pool fencing
ZERA CRAWFORD COMPANY INC.
04.1996 - 01.1999
- Owner, estimator, fabricator, customer relations coordinator.
- Specializing in providing unique and substantial additions to customers' property and structures.
- C-62 License.
- Provided customer an opportunity to materialize an idea to final product for their environment.
Termite Pretreater
NORTHWEST EXTERMINATING
01.1995 - 01.1997
- Applied chemical barrier for prevention of termite infestation prior to concrete being poured for residential and commerical construction.
- Followed all applicable safety and environmental rules and laws for application of termiticide.
- State certified pest control operator.
- Operated company vehicle in accordance with motor vehicle laws, without any violations. Passed two D.O.T. inspections.
- Passed 8 state environmental on site inspections.
- Communicated with builders, and interested citizens regarding the chemical being applied.
Retail sales associate
HOME DEPOT
06.1989 - 01.1995
- Guided customers with their inquiries and purchases. Assisted with loading and unloading customer purchases.
- Operated a variety of machines from powered pallet jacks to diesel forklifts.
- Assisted with unloading of vendor deliveries
- Planned, and conducted weekly Product Knowledge (PK) classes. These provided hands on training for associates on new items, and procedures.
- Teamed and collaborated with other associates for D.I.Y. classes taught on weekends. Scheduled coverage and arranged for supplies to be available for each class.
Education
Diploma - General studies, as well as focus on industrial arts, and drafting
Canyon Del Oro
Tucson, Arizona 01.1984 - 01.1988
No Degree - Course Work in Industrial Arts, And Business.
Pima College
Tucson, AZ 05.2001 -
Skills
Inventory Optimization
Team Development
Optimized Stock Management
Financial Statement Interpretation
Budget Optimization Practices
Client Satisfaction Optimization
Training Execution
Sales Metrics Oversight
Performance Benchmarking
Team Collaboration
Strategic Development Initiatives
Awards
- Received recognition as Compliance Champion.
- Employee of the month several times.
Personal Accomplishments
- Volunteering at Community Food Bank.
- Assist with dispersal of holiday meals, both mobile and at the hospitality house.
- Taking the time to help when and where I can offer it.
Timeline
Warehouse Supervisor
Alaskan Air Conditioning
01.2023 - Current
Assistant Store Manager
Checker Auto Parts
07.2006 - 06.2007
Assistant Store Manager
Walmart Stores Inc.
05.2006 - 01.2023
No Degree - Course Work in Industrial Arts, And Business.
Pima College
05.2001 -
Parts Sales Manager
AutoZone
05.2000 - 08.2005
Loss Prevention
KMART CORP
06.1998 - 08.1999
Self Employed welding, security doors and pool fencing
ZERA CRAWFORD COMPANY INC.
04.1996 - 01.1999
Termite Pretreater
NORTHWEST EXTERMINATING
01.1995 - 01.1997
Retail sales associate
HOME DEPOT
06.1989 - 01.1995
Diploma - General studies, as well as focus on industrial arts, and drafting
Canyon Del Oro
01.1984 - 01.1988
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