ZERA JUDD
Leaf River,IL
Summary
Experienced management professional with comprehensive expertise in operations support, service delivery and
customer relations. Equipped with sophisticated communication and interpersonal skills, with a talent to achieve measurable results in challenging environments. Motivated self-starter and entrepreneur with advanced business acumen and proficiencies in management and account administration. Ensures shared understanding while setting conditions for positive climate. Ability to negotiate, build consensus, resolve conflict. Strong worth ethic, adaptability and exceptional at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Claims Examiner/ Third Party Administrator
Ryze Claims Solutions
Noblesville , IN
2022.01 - 2023.01
- Reviewed and evaluated claim documents and estimates for further claim handling
- Including correspondence with adjusters, claimants, vendors, carriers, attorney to gather and establish information needed to support the claim
- Followed up with diaries, voicemails and emails daily
- Prepared reports and findings on investigations to the director / carrier as requested
- Negotiate settlements with contractors, claimants, and attorneys
- Worked independently as well as on team to complete tasks on time for compliance.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Organized and maintained documents, files and records.
Third Party Administrator
Benefits & Claims Solutions LLC
Leaf River , IL
2022.01 - Current
- Maintained case files and oversaw transmissions between offices.
- Organized and maintained documents, files and records.
- Developed and updated spreadsheets in Radius to track claims information.
- Opened, sorted and monitored claims.
- Created case files, professional correspondence and claims notices.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
- Managed asset recoveries for claims, including salvage and subrogation.
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Student Manager
Perdoceo Education Corporation- American InterContinental University, Colorado Technical University
Schaumburg , IL
2008.01 - 2021.01
- Establish interdepartmental relationships to assist in the success of advisors and positive student outcomes that are in line with the university’s mission
- Completing student prep one on ones with advisors to establish coaching and roll playing to overcome obstacles and use creative thinking to roll play difficult scenarios to assist the advisor in helping their student make the best decision for them while helping the student move forward
- Development of daily focuses have been established to assist with the students overall life cycle to include extended graduation team members such as student advising and financial aid to ensure that we are all working in the same direction to best assist the student
- Performs adequate checks and balances in Admissions process to compliancy with the admissions process while maintaining and building teamwork and cohesion as a team
- Continue to maintain self-awareness while seeking to expand knowledge while assisting in development of team members by counseling, coaching and mentoring
- Admissions Consultant for Military, Civilian, International, Re-Entry Specialty Division-
- Conduct interviews and evaluate prospective and returning students based on unique and complex needs
- Foster enrollment and drive student attendance with various student populations and facilities
- Develop close working relationships and collaborate with a variety of departments, including financial aid and academics to ensure total customer satisfaction.
Owner/Operator
New 2 You Antique & Thrift Store
West Palm Beach , FL
2003.01 - 2007.01
- Founded, established and developed estate acquisitions enterprise with specialties, including auction management and consignment
- Managed 178 consignment clients and 7 auction house clients to include a total of just over 18,879 completed auctions with 99.6% client satisfaction
- Provided business administration for over 672 complete estates and numerous individual items, developing business plans, programs, documentation and contracts between buyers and sellers
- Maintained records for clients to ensure tax compliance as well as for individual insurance values
- Founded and fostered community outreach program geared to benefit local migrant communities through providing educational reading materials as well as procuring $1,300.00 in emergency housing items for families in need.
Assistant Station Manager
American Red Cross, Fort Hood
El Paso , TX
2001.01 - 2003.01
- Provided professional guidance to volunteers and staff with regards to military operations and with emergency messaging and briefings, as well as hospital and dental programs
- Assisted in the deployment, manifesting, and briefing of over 17,000 soldiers to Iraq for Operation Task Force Iron Horse
- Led cross-functional teams in the implementation of power point presentations and computerized data entry programs to track volunteers and staff as well as military units
- Assumed full responsibility for planning and execution of external and internal programs to market and promote health, safety and community services departments.
Education
Bachelor of Science - Criminal Justice, Human Services
Colorado Technical University
01.2012
Associate of Science - Criminal Justice
Colorado Technical University
01.2010
Independent Coursework, Coaching- Harvard Manage Mentor (Harvard Business), Developing Employees - Harvard Manage Mentor (Harvard Business), Customer Focus- Harvard Manage Mentor (Harvard Business), Student Management Specialist Program- (Colorado -
Technical University
Skills
- File and Record Management
- Verbal and Written Communication
- Regulatory Compliance
- Critical Thinking
- Claims Review and Evaluation
- Client Interviews
- Insurance Claim Forms Review
- Attention to Detail
- Decision Making
- Time Management
- Team Collaboration
- Reserves Adjustment
- Organizing and Prioritizing Work
Additional Information
Adjuster- Designated Home State Texas- All lines designated Texas
Florida- Adjuster-Non-Resident
Indiana- Adjuster- Non-Resident
Minnesota Adjuster- Non-Resident
FCN:0010959017
- Insurance Producer- Illinois – Resident
Timeline
Third Party Administrator
Benefits & Claims Solutions LLC
2022.01 - Current
Claims Examiner/ Third Party Administrator
Ryze Claims Solutions
2022.01 - 2023.01
Student Manager
Perdoceo Education Corporation- American InterContinental University, Colorado Technical University
2008.01 - 2021.01
Owner/Operator
New 2 You Antique & Thrift Store
2003.01 - 2007.01
Assistant Station Manager
American Red Cross, Fort Hood
2001.01 - 2003.01
Bachelor of Science - Criminal Justice, Human Services
Colorado Technical University
Associate of Science - Criminal Justice
Colorado Technical University
Independent Coursework, Coaching- Harvard Manage Mentor (Harvard Business), Developing Employees - Harvard Manage Mentor (Harvard Business), Customer Focus- Harvard Manage Mentor (Harvard Business), Student Management Specialist Program- (Colorado -
Technical University
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