Zera Mclean
Fuquay-Varina,NC
Summary
Administrative Duties Planning and Management Customer Service Microsoft Office (TEAMS, Word and PowerPoint, Excel) Exceptional communication Software: Salesforce and Genesis
Overview
28
28
years of professional experience
Work History
Teacher Assistant
Harnett County Schools
Lillington, NC
10.2025 - Current
- Supports a lead teacher by helping with classroom instruction, preparing materials, and assisting students individually or in small groups.
- Key duties include grading, supervising students during non-instructional times, and keeping records of student progress.
- TAs also help with administrative tasks, such as setting up the classroom and attending meetings with parents and staff.
Parking Ambassador
The Carpark
Raleigh, NC
05.2024 - Current
- The Parking Ambassador performs a variety of tasks to ensure the smooth operation of a parking facility, while delivering a service that exceeds our customer/client's expectations.
- The ambassador provides customer service, including helping customers with entry/exit transactions and ensuring parking equipment is in operating condition.
- Direct traffic to appropriate parking areas.
- Perform vehicle counts on location throughout shift to ensure parking does not overfill available spaces.
- Charge customers for parking as directed by the supervisor.
- Screen parking lots for permits.
- Supply exceptional customer service to all customers.
- Use hand signals and lights to direct patrons into open spots.
- Immediately report accidents, incidents, or safety concerns to the Supervisor.
- Position or remove barricades to prevent parking in certain spots.
- Excellent customer service skills
- Ability to work in various weather conditions
- Ability to stand for long periods of time
- Ability to follow verbal/written directions
- Ability to show up to work on time and on the required days
Customer Service Associate/Pharmacy
Walgreens
Holly Springs, NC
06.2025 - 09.2025
- A Walgreens Customer Service Associate provides a welcoming and helpful experience for customers by efficiently handling transactions, answering questions, assisting with product inquiries, and resolving issues, while also maintaining store appearance, managing inventory, and ensuring compliance with policies and laws.
- Key responsibilities include operating the cash register, processing returns, keeping shelves stocked and clean, promoting products, and potentially assisting in the pharmacy department.
Support Coordinator
Mercalis
Morrisville, NC
02.2024 - 08.2024
- Support Coordinator will serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions.
- Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD).
- Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives).
Scheduler
KEPRO Healthcare Management
Cary, NC
08.2023 - 02.2024
- Responsible for supporting our clinical team by creating cases in our system, accurately entering data, scheduling onsite assessments, sending out faxes and letters, and providing technical assistance for nursing home and hospital staff.
- You will communicate with service providers, families, and our clinical team to facilitate the assessment process.
- Also responsible for resolving customer questions, escalating clinical calls or concerns and adhering to internal policies and procedures to meet productivity and quality standards.
Triage Agent
Alphanumeric Systems Inc
Raleigh, NC
12.2021 - 08.2023
- Field inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
- High volume contact center and calls are triaged for transfer to different teams within the company and client environment.
- Counsel patients on basic medical information, financial assistance, reimbursement and savings offer options.
- Work with various sites/content to ensure a Consumer or HCP Provider receives prompt, complete and professional customer service.
- Responsible for documentation of case notes in customer relationship management system.
Reimbursement Specialist
Aerates
Morrisville, NC
11.2020 - 02.2021
- Complete medical and/or pharmacy benefit investigations, identify and facilitate submission of required documentation for payer/plan review for prior authorization, step edit identification and appeals according to program standard operating procedures.
- Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA, DoD).
- Maintain records in accordance with applicable standards and regulations to the programs/promotions.
- Responsible to determine coverage availability and coordinate the financial aspects of healthcare services to ensure patients have access to prescribed therapy.
FC Associate I
Amazon DSP
Garner, NC
09.2020 - 11.2020
- Offloading merchandise trucks, deciphering work orders, locating stock and unpacking items for shipment.
- Act in junior role and report directly to the Warehouse Manager.
Courier/Delivery Driver
Medspeed
Morrisville, NC
10.2019 - 05.2020
- Safely transport lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related material.
- Operate a hand-held scanning device to accurately track items through the transportation cycle.
- Strictly observe operating policies, procedures and service schedules.
- Demonstrate safe and courteous driving behavior.
- Present a professional image to clients and the public through appearance and interaction.
- Conduct pre/post trip vehicle inspections and maintain a clean, neat and orderly vehicle.
- Demonstrate teamwork, cooperation and adaptability with teammates and clients.
Driver/security Officer
HORIZONS YOUTH SERVICES/JOB CORPS
01.2018 - 12.2019
- Drive vehicles to designated destinations as assigned.
- Provide transportation to and from the center's designated arrival point.
- Comply with company and Job Corps travel policies and all Federal guidelines.
- Analyze delivery address, determine appropriate routes and maintain schedule.
- Implementing and integrating safety and security programs for the Center.
- Ensures the safety, health, and security of student, staff and property.
- Aids and assists visitors, student employees and staff in every way possible.
- Provides transportation service as needed or assigned.
- Provides written and oral reports, briefings, or summaries to appropriate staff.
Residential Advisor
HORIZONS YOUTH SERVICES/JOB-CORPS
01.2017 - 12.2018
- Assists students in development long and short term personal and independent living goals.
- Maintains communication with students' counselors, instructors, and with other staff members.
- Participates in the timely evaluation of student progress and update goals when students are not meeting expectations.
- Submit time sheets according to center policy.
- Assists and trains student leaders per center policy.
- Participates in intramural programs.
Executive Assistant/personal Assistant
SHERYL BRADY MINISTRIES
01.1998 - 12.2017
- House Manager.
- Provided high-level, confidential administrative support to Pastor.
- Managed busy calendar, coordinated meetings and all additional scheduling.
- Prepared letters, presentations and reports.
- Liaison with clients and suppliers.
- Worked independently with minimal supervision.
- Managed multiple projects simultaneously and maintained a pleasant disposition.
- Ran errands and other duties as required.
Caregiver
SHERYL BRADY MINISTRIES
01.1998 - 12.2017
- Assisted with personal care: bathing and grooming, dressing, toileting, and exercise.
- Provided basic food preparation: prepared meals, shopping, housekeeping, laundry, and other errands.
- Administered medicine, took patient to doctor appointments and assisted with physical therapy.
Education
Diploma - Massage
MEDICAL SCHOOL OF ARTS
01.2008
Diploma - Hair Design
MITCHELL'S HAIRSTYLING ACADEMY
05.2000
Skills
- Administrative Duties
- Planning and Management
- Customer Service
- Microsoft Office (TEAMS, Word and PowerPoint, Excel)
- Exceptional communication
- Software: Salesforce and Genesis
- Excellent customer service skills
- Ability to work in various weather conditions
- Ability to stand for long periods of time
- Ability to follow verbal/written directions
- Ability to show up to work on time and on the required days
- Recruiting
- Manufacturing
- Leadership
Timeline
Teacher Assistant
Harnett County Schools
10.2025 - Current
Customer Service Associate/Pharmacy
Walgreens
06.2025 - 09.2025
Parking Ambassador
The Carpark
05.2024 - Current
Support Coordinator
Mercalis
02.2024 - 08.2024
Scheduler
KEPRO Healthcare Management
08.2023 - 02.2024
Triage Agent
Alphanumeric Systems Inc
12.2021 - 08.2023
Reimbursement Specialist
Aerates
11.2020 - 02.2021
FC Associate I
Amazon DSP
09.2020 - 11.2020
Courier/Delivery Driver
Medspeed
10.2019 - 05.2020
Driver/security Officer
HORIZONS YOUTH SERVICES/JOB CORPS
01.2018 - 12.2019
Residential Advisor
HORIZONS YOUTH SERVICES/JOB-CORPS
01.2017 - 12.2018
Executive Assistant/personal Assistant
SHERYL BRADY MINISTRIES
01.1998 - 12.2017
Caregiver
SHERYL BRADY MINISTRIES
01.1998 - 12.2017
Diploma - Hair Design
MITCHELL'S HAIRSTYLING ACADEMY
Diploma - Massage
MEDICAL SCHOOL OF ARTS
Professional Summary - Skills
- Administrative Duties
- Planning and Management
- Customer Service
- Microsoft Office (TEAMS, Word, PowerPoint, Excel)
- Exceptional communication
- Software: Salesforce and Genesis