Summary
Overview
Work History
Education
Skills
Languages
Timeline

Zerejacob Biru

Cambridge,MA

Summary

Dynamic delivery professional with a proven track record at DoorDash, excelling in time management and GPS navigation. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to safe driving and maintaining high service standards, consistently achieving positive feedback from clients.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

30
30
years of professional experience

Work History

Delivery Driver

DoorDash
07.2021 - 10.2025
  • Delivered food orders efficiently, ensuring timely service and high customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times and reduce delays.
  • Communicated regularly with customers to confirm order details and address inquiries promptly.
  • Managed multiple deliveries simultaneously while maintaining attention to detail and accuracy.
  • Collaborated with local restaurants to coordinate delivery schedules and enhance service quality.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

Uber Partner

Uber
08.2019 - 01.2021
  • Managed driver onboarding processes to enhance partner engagement and retention.
  • Developed operational strategies to improve ride efficiency and customer satisfaction.
  • Coordinated with cross-functional teams to streamline communication between drivers and support staff.
  • Optimized route management tools to reduce wait times and increase ride completions.
  • Implemented data-driven insights to refine operational workflows, enhancing overall performance metrics.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.

Taxi Driver

Cambridge Taxi Cab
04.1996 - 01.2019
  • Delivered exceptional customer service, ensuring passenger satisfaction and safety during all rides.
  • Navigated efficiently through city routes, optimizing travel times and reducing operational delays.
  • Conducted regular vehicle inspections, maintaining compliance with safety regulations and enhancing reliability.
  • Managed cash transactions accurately, ensuring seamless fare collection and reporting.
  • Implemented feedback processes to address passenger concerns, improving service quality and driver performance.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
  • Handled challenging situations calmly, resolving disputes professionally and effectively.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.

Education

No Degree - Education

Santa Ana College, Santa Ana, CA
06-1987

Skills

  • Valid Driver's license
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Route management
  • GPS navigation
  • Safe driving record
  • Quality assurance
  • Vehicle inspection
  • Delivery recordkeeping
  • Order verification

Languages

English
Native or Bilingual

Timeline

Delivery Driver - DoorDash
07.2021 - 10.2025
Uber Partner - Uber
08.2019 - 01.2021
Taxi Driver - Cambridge Taxi Cab
04.1996 - 01.2019
Santa Ana College - No Degree, Education

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Zerejacob Biru