Zerek De La Rosa
Summary
Customer relationship expert with proven track record in enhancing client satisfaction and loyalty. Experienced team leader skilled in training and compliance, driving operational excellence. Recognized for exceptional troubleshooting skills and unwavering commitment to safety. Adaptable professional adept at meeting company needs through organized and consistent practices.
Overview
4
4
years of professional experience
Work History
Alarm System Installer
Vivint
San Antonio
03.2026 - Current
- Installed security systems in residential properties following company guidelines.
- Collaborated with team members to troubleshoot equipment issues on-site.
- Conducted site assessments to determine optimal equipment placement for clients.
- Educated customers on system functionality and maintenance procedures post-installation.
- Removed systems and fixtures to prepare for replacements.
Team Leader
Bushs Chicken
San Antonio
06.2022 - 01.2026
- Led team to ensure efficient food preparation and service.
- Trained new employees on customer service protocols and restaurant procedures.
- Oversaw daily operations to maintain high standards of food quality.
- Implemented safety procedures to promote a safe working environment.
- Resolved customer complaints to enhance overall dining experience.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
Northwest Vista College
San Antonio, TXSkills
- Installation techniques
- Electrical systems
- Troubleshooting hardware
- Safety compliance
- System configuration
- Customer relationship management
- Food safety
- Team leadership
- Staff training
- Customer service
- Problem solving
- Time management
Timeline
Alarm System Installer
Vivint
03.2026 - Current
Team Leader
Bushs Chicken
06.2022 - 01.2026
High School Diploma -
Northwest Vista College