Zerfe Bryant
Beaver,OR
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
The Walking Company Holdings
12.2020 - 02.2021
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
The Walking Company Holdings
10.2020 - 12.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Business Manager
The Walking Company Holdings
03.2019 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
Key Holder
The Walking Company Holdings
11.2017 - 03.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Housekeeping Specialist
Xencom Facility Management
11.2016 - 08.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Oak Hills Academy
06.2016
Skills
- Customer Service
- Staff Management
- Issue Resolution
- Stocking and Receiving
- Building Customer Loyalty
- Retail Sales
- Cash Register Operation
- Housekeeping
- Ensuring Safety and Injury Prevention
- At-Home Childcare
- Caring and Responsible
- Childcare Expertise
Timeline
Assistant Store Manager
The Walking Company Holdings
12.2020 - 02.2021
Store Manager
The Walking Company Holdings
10.2020 - 12.2020
Assistant Store Business Manager
The Walking Company Holdings
03.2019 - 10.2020
Key Holder
The Walking Company Holdings
11.2017 - 03.2019
Housekeeping Specialist
Xencom Facility Management
11.2016 - 08.2017
High School Diploma -
Oak Hills Academy
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