Zerick Shores
Burlington,WA
Summary
Highly motivated Assistant Property Manager and experienced Universal Banker with a proven track record in customer satisfaction, team management, and operational efficiency. Skilled in improving tenant relations, reducing vacancy rates, and streamlining property management processes. Demonstrates strong problem-solving skills, financial acumen, and the ability to manage complex projects under tight deadlines.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Pure Property Management
12.2022 - Current
- Spearheaded the adoption of a self-showing system, slashing vacancy rates by 25% within the first quarter and boosting tenant acquisition rates
- Revamped inter-departmental communication protocols, resulting in a 20% increase in operational efficiency and a 15% uptick in tenant satisfaction surveys.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants and the property management team.
Notary Public
State of Washington
03.2021 - Current
- Conducted thorough document reviews and verification processes to ensure compliance with legal standards.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
Universal Banker
Peoples Bank
05.2021 - 01.2022
- Managed ATM operations and online banking support, leading to a 10% increase in digital banking sign-ups and a 5-star customer service rating
- Utilized effective communication and sales techniques to increase customer loyalty and cross-sell banking products.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Service Representative / New Accounts Representative
Numerica Credit Union
05.2020 - 05.2021
- Enhanced customer service satisfaction through meticulous account management and strategic upselling of key financial products
- Surpassed sales targets and achieved a 95% customer satisfaction rating by leveraging extensive product knowledge and innovative engagement strategies.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Education
High School Diploma -
Anacortes High School
Anacortes, WA06.2017
Skills
- Advanced account management and membership renewal
- Strong analytical, problem-solving, and organizational capabilities
- Excellent written and oral communication
- Proven sales expertise and customer service excellence
- Effective team player and leader
- Proficient in Microsoft Office, POS Software, and Google Suite of products
- Reliable under pressure with exceptional attention to detail
Professional Development
- Certified Notary Public, State of Washington
- Ongoing professional development in property management software and customer service excellence.
Timeline
Assistant Property Manager
Pure Property Management
12.2022 - Current
Universal Banker
Peoples Bank
05.2021 - 01.2022
Notary Public
State of Washington
03.2021 - Current
Service Representative / New Accounts Representative
Numerica Credit Union
05.2020 - 05.2021
High School Diploma -
Anacortes High School
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