Zerome Curry
Indianapolis,IN
Summary
Dedicated Customer Service professional with 16 years of Quality Assurance knowledge, service delivery and proven multitasking abilities. Committed to strengthening customer client relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Production Line Operator
Conagra
11.2017 - 10.2019
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Recorded data and maintained accurate records to avail information for reference.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Inspected assembly line to confirm proper operation.
- Inspected extruded product for appearance and size defects according to specifications.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
- Followed instructions to make products in line with customer specifications.
Production Worker
General Electric Company
01.2015 - 09.2017
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled and tested various products to meet production requirements and quality control standards.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Troubleshot production issues and provided timely solutions.
- Maintained organized work area by cleaning and removing hazards.
Customer Service Representative
Insight Cable
01.2004 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed Quality Assurance for incorrect cable orders.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Convergis Technologies
11.2001 - 10.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Robert S. Rogers High School
Toledo, OH06.1996
Skills
- Computer literacy
- Preventive maintenance
- Quality control
- Product Knowledge
- Data Entry
- Complaint Resolution
- Call Management
- Account Updating
- Information Security
- Professional Telephone Demeanor
- Call Center Operations
- Conflict Resolution
- Documentation
- Computer Proficiency
- Product and Service Solutions
- Quality Assurance Controls
- Equipment operation
Timeline
Production Line Operator
Conagra
11.2017 - 10.2019
Production Worker
General Electric Company
01.2015 - 09.2017
Customer Service Representative
Insight Cable
01.2004 - 12.2014
Customer Service Representative
Convergis Technologies
11.2001 - 10.2003
High School Diploma -
Robert S. Rogers High School
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