Zeruiah McClendon
Springfield,IL
Summary
Customer service professional with a proven background in efficiently and effectively resolving customer concerns. Known for fostering collaborative team efforts and consistently achieving results. Reliability, adaptability, excellent communication, and conflict resolution skills make me an asset to any organization. Keen eye for detail and a history of providing effective administrative support. Ensures smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs. Strong skills in recordkeeping and time management.
Overview
11
11
years of professional experience
Work History
Customer Advocate
Blue Cross Blue Shield
08.2021 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Accessed multiple databases to investigate customer questions and concerns.
- Answered as many as Number calls each day focused on answering Type questions and resolving Type issues.
- Contacted outside providers on behalf of customers to help solve problems.
- Analyzed customer research to develop product and service recommendations and pitch to management.
- Used Software to maintain records of filed complaints and results, as well as other customer service department data.
- Performed research activities to understand consumer needs and opportunities to inform and validate ideas (prototypes, wireframes and sketches).
Customer Service Representative
People share- HBO max
05.2021 - 08.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Scored in top Number% of employees for successful Action.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
WELDER
BUNN-O-MATTIC
07.2019 - 06.2020
- Operated manual and semi-automatic welding equipment to fuse metal segments together.
- Prepared broken parts for welding by properly grooving and scarfing surfaces.
- Determined welding strategies using metallurgy knowledge, geometry and welding techniques.
CASHIER
COUNTY MARKET
06.2017 - 10.2018
- Receive payments by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
CREW MEMBER
SONIC
04.2014 - 12.2016
- Clean food preparation areas, cooking surfaces and utensils.
- Handle money, while also working with cash registers and headsets.
- Cook and package batches of food, such as hamburgers and fried foods, which are prepared to order or kept warm until sold.
Education
HIGH SCHOOL DIPLOMA -
SPRINGFIELD SOUTHEAST HIGHSCHOOL
SPRINGFIELD, IL2016
Skills
- Customer relations
- Inbound and Outbound Calling
- Teamwork
- Interpersonal and written communication
- Leadership
- Decision-making
- Relationship building
- Microsoft Office
- Inbound Call Management
- Billing and Payment
- High-Volume Environments
- Order and Refund Processing
- Inquiry Research
- Livechat Messaging
- Understanding Customer Needs
- Educating Customers
- Upselling strategies
- Data entry skills
- Customer services
- Educating customers
- Conflict Resolution
Languages
English
Timeline
Customer Advocate
Blue Cross Blue Shield
08.2021 - Current
Customer Service Representative
People share- HBO max
05.2021 - 08.2021
WELDER
BUNN-O-MATTIC
07.2019 - 06.2020
CASHIER
COUNTY MARKET
06.2017 - 10.2018
CREW MEMBER
SONIC
04.2014 - 12.2016
HIGH SCHOOL DIPLOMA -
SPRINGFIELD SOUTHEAST HIGHSCHOOL
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