Summary
Work History
Education
Skills
Timeline
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Zesia Abdur-Rasheed

Spokane,WA

Summary

Detail-driven professional with experience managing transactional data, auditing records, and ensuring accuracy and compliance. Strong at organizing information, identifying discrepancies, and supporting needs across teams.

Work History

E-Commerce Manager

CafeX
2022 - 2025
  • Assisted in managing online product listings and inventory updates.
  • Supported marketing campaigns through social media platforms such as TikTok, Instagram, and Facebook.
  • Collaborated with cross-functional teams to enhance user experience on e-commerce site.
  • Monitored customer feedback and provided insights for service improvements.
  • Utilized analytics tools to track website performance and customer engagement metrics.
  • Coordinated closely with customers to address inquiries promptly and effectively resolve issues related to online purchases.

Teller Associate

Timberland Bank
2021 - 2022
  • Processed customer transactions efficiently using point-of-sale systems using Symitar.
  • Audited and reconciled financial records daily which includes identifying and reporting any monetary discrepancies to management immediately.
  • Identified and resolved discrepancies in transactions promptly.
  • Maintained 100% accuracy while inputting high-volume financial data into multiple enterprise systems, ensuring compliance with institutional policies and federal regulations.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted with training new tellers, providing guidance for best practices in transaction handling and customer service.
  • Experience in Excel, Microsoft Outlook, and Notion to ensure organization and productivity.


Customer Service Representative

AlaskaUSA Federal Credit Union
2019 - 2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring prompt and courteous service to enhance customer satisfaction.
  • Documented customer interactions accurately in CRM system, maintaining detailed records for follow-up.
  • Identified recurring issues and collaborated with team to develop solutions, improving overall service efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science - Computer Science

Georgia Military College
Milledgeville, GA

Skills

  • Detail Oriented & Process Driven
  • Discrepancy & Reconciliation Resolution
  • Compliancy in Policy/Regulations
  • Data Entry/Records Management
  • Confidential information Handling

Timeline

E-Commerce Manager

CafeX
2022 - 2025

Teller Associate

Timberland Bank
2021 - 2022

Customer Service Representative

AlaskaUSA Federal Credit Union
2019 - 2020

Associate of Science - Computer Science

Georgia Military College

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Zesia Abdur-Rasheed