Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zeta Lourdes Hernandez

Orlando,FL

Summary

Results-driven FIS Supervisor with expertise in performance monitoring, employee training, and process improvement. Committed to enhancing operational efficiency and delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

FIS Supervisor

Southeast Airport Services INC
Orlando, Florida
05.2022 - 04.2025
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on safety protocols and operational procedures.
  • Coordinated staff schedules to maintain adequate coverage during peak travel times.
  • Implemented process improvements to enhance workflow efficiency in service areas.
  • Monitored performance metrics and provided feedback for continuous improvement efforts.
  • Liaised with airport officials to address operational issues and facilitate communication.
  • Enforced compliance with safety regulations and company policies among staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Analyzed key performance indicators to identify effective strategies.

Merchandise Associate and Deparment Cordinator

HomeGoods, TJX Companies
Orlando, Florida
12.2020 - 12.2024
  • Assisted customers in locating merchandise throughout the store.
  • Organized and restocked inventory on sales floor and backroom areas.
  • Maintained visual standards by arranging displays according to company guidelines.
  • Collaborated with team members to ensure efficient product placement.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Conducted regular cleaning and maintenance of merchandise displays and storage areas.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Printed labels and tags for for-sale merchandise.
  • Participated in physical inventories by counting merchandise stored in backroom areas.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Transported and positioned floor displays with pallet jacks.
  • Executed markdowns according to established procedures while maintaining appropriate margins.

Presentation Team Member

Target
Framingham, Massachusetts
11.2019 - 07.2020
  • Collaborated with team to create engaging visual presentations for store events.
  • Assisted in designing promotional materials to enhance customer experiences.
  • Coordinated product displays to align with seasonal themes and marketing strategies.
  • Managed inventory of presentation supplies to ensure readiness for events.
  • Implemented feedback from customers to improve presentation effectiveness.
  • Maintained knowledge of current trends to inspire innovative presentation concepts.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Restocked shelves at retail locations with products to match planned demonstrations.

Education

Graduate Certificate - Beautician Integral

Academia De Estetica Integral Yoli Batista
Lecherias. Anzoategui, Venezuela
05-2001

High School Diploma -

Luis Felipe Guevara Rojas
Cantaura, Anzoategui,Venezuela
05-1987

Skills

  • Performance monitoring
  • Employee training
  • Process improvement
  • Customer service
  • Operational compliance
  • Team leadership

Timeline

FIS Supervisor

Southeast Airport Services INC
05.2022 - 04.2025

Merchandise Associate and Deparment Cordinator

HomeGoods, TJX Companies
12.2020 - 12.2024

Presentation Team Member

Target
11.2019 - 07.2020

Graduate Certificate - Beautician Integral

Academia De Estetica Integral Yoli Batista

High School Diploma -

Luis Felipe Guevara Rojas

Similar Profiles

CREATE PROFILE