Zetta Murray

Receptionist Assistant

Agapae

02.2014 - 01.2019

Resolved customer problems and complaints.
Managed multi-line telephone system and greeted claimants during office visits.
Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Confirmed appointments, communicated with clients, and updated client records.
Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
Managed multiple tasks and met time-sensitive deadlines.
Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.