Isazetta Johnson
Marietta,GA
Summary
Resourceful professional able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries with dedication to hard work and a team player attitude. Offers strong inventory management and product packaging abilities.
Overview
25
25
years of professional experience
Work History
Authorization Specialist
Royal Solutions Group LLC
New York, NY
10.2020 - Current
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Completed over 100 authorizations a day.
Route Sales Specialist
UniFirst
Pompano Beach, FL
06.2019 - 03.2022
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Represented wide range of products and brands.
Route Sales Representative
Frito Lay
Pompano Beach, FL
06.2018 - 06.2019
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
Authorization Specialist
Diagnostic Professionals Inc. Dpi
Oakland Park, FL
06.2014 - 05.2018
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Night Shift Supervisor
Walgreens
Weston, FL
06.2013 - 08.2015
- Assigned each member of 5 person team with specific daily tasks and responsibilities.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Trained staff members to perform inventory management, customer service and maintenance.
- Upheld federal safety standards and environmental disposal protocols.
- Managed communication between associates and management, addressing key issues and needs.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Observed each team member to carry out duties and provided constructive criticism.
Store Support Supervisor
Home Depot
Hollywood , FL
12.2000 - 05.2011
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Completed payroll for employees and maintained detailed records of procedures.
- Supported operations by communicating with customers, filing documents and managing data.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
FLEXIBLE OPERATOR
Motorola
SUNRISE, FL
02.1999 - 03.2002
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
- Operated RF scanners to track merchandise and verify contents of containers.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL12.2015
Skills
- Effective communication skills
- Performance monitoring
- Dependable and Responsible
- Decision Making
- PPE Compliance
- Team support
- Stocking and Replenishing
- Verbal and Written Communication
- Product Tagging and Categorization
- Inventory Recordkeeping
- Attention to Detail
- Productivity and Time Management
- Heavy Lifting
- Shipping and Receiving
- Staff Training
- Stock Management
Timeline
Authorization Specialist
Royal Solutions Group LLC
10.2020 - Current
Route Sales Specialist
UniFirst
06.2019 - 03.2022
Route Sales Representative
Frito Lay
06.2018 - 06.2019
Authorization Specialist
Diagnostic Professionals Inc. Dpi
06.2014 - 05.2018
Night Shift Supervisor
Walgreens
06.2013 - 08.2015
Store Support Supervisor
Home Depot
12.2000 - 05.2011
FLEXIBLE OPERATOR
Motorola
02.1999 - 03.2002
Associate of Science - Business Administration
American InterContinental University