Tyrus Brevard

• Inbound call center handling Medicare-related customer and supplier inquiries dealing with Medicare claims specifically in the Durable Medical Equipment, handles claim redeterminations, appeals, resubmissions, denials, and/or approvals. Train new associate on workplace policies, Medicare related work instruction policies, assist new hires with intricate claim and supplier inquiries.
• Remote
• Full Time, M-F

• Handled healthcare calls performing duties such as Enrollment/Disenrollment, Find Doctors for patients, initial and checking authorizations and referrals for medications and doctor visits, and viewing and checking claims regarding members' doctor visits and services. Responsible for giving out members' plan details such as Plan Benefits, Copayments, Coinsurance, deductibles, and/or TrOOP/MOOP information.
• Remote

• Creating and utilizing lesson plans teaching students to dance in various forms specifically competitive technique, Evaluate classes upon completion to determine actions necessary to improve each age level of classes, choreographing competition routines and attending regional and national competitions required, assist in staff meetings with implementing new contributions to expand and elevate company programs.
• Part-Time

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies, managed opening and closing procedures and recommended changes to enhance efficiency of daily activities, conducted routine reviews of security CCTV footage to identify suspicious activity and ensure compliance with company standards, resolved escalated customer issues effectively leading to improved customer satisfaction rates.

• Forklift operator, scan and package products for customers, count product stock, respond to customers' emails regarding shipment, and various order updates.
• Part-Time

• Restaurant Customer Service, answer calls regarding orders, take payments, ensure food quality and safety throughout the restaurant, production, and cooked trained.