Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Diego LUGO

(Juan Diego Lugo Vargas)
Galloway,NJ

Summary

Versatile and reliable industry professional well-prepared for dynamic work environments and adaptable to changing daily demands. Known for meticulous attention to detail and a diligent work ethic, consistently meeting requirements with precision. Proactively seeks opportunities to surpass fundamental tasks, contributing to the team's success. A motivated and amicable team player, I maintain a flexible schedule, including weekends, demonstrating both dependability and punctuality. Possessing a clean driving record, I collaborate seamlessly with team members to deliver excellent customer service.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Restaurant Waiter

Downtown Peru Restaurant
08.2024 - 04.2025
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.

Delivery Driver

Dominos
04.2023 - 11.2023
  • Kept license up to date and maintained a clean driving record
  • Handled bagged products with care and delivered in good condition to customers' locations
  • Used local road knowledge and GPS applications to plan efficient routes and avoid traffic
  • Handled deliveries independently, managing time and routes efficiently via smartphone app
  • Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers
  • Stayed in open communication with dispatch team to keep customers updated on delivery times and schedule changes
  • Maintained accurate records of customer payments and money received for deliveries
  • Addressed customer complaints and implemented resolutions to promote repeat business
  • Answered phones, took orders, washed dishes and assisted with restaurant operations between deliveries

Cashier

OCEAN Casino Resort
04.2022 - 08.2022
  • Processed transactions and balanced cash drawer with accuracy
  • Welcomed customers and helped determine their needs by providing detailed description of menu items
  • Kept up high pace to minimize customer wait times at checkout
  • Oversaw the baking process of pizzas, consistently upholding quality standards to guarantee customer satisfaction
  • Resolved conflicts with customers and looked for opportunities to improve satisfaction
  • Balanced cash drawers at beginning of shift and end


Busser/Server

Cescaphe Event Group
08.2020 - 03.2021
  • Set and cleared tables, ensuring quick turnaround and cleanliness
  • Served food and beverages to guests promptly and perfectly matching order details
  • Executed efficient table bussing and maintained cleanliness in dining areas throughout and post-events, contributing to the elevated standards of a prestigious wedding venue
  • Contributed to a smooth team environment in high-pressure event settings
  • Demonstrated hospitality and attentive service to guests during cocktail hour, offering appetizers and beverages as they awaited entry to the ballroom

Retails Associate

Hollister Co
06.2019 - 03.2020
  • Promoted rewards programs and customer loyalty offerings, helping customers to complete enrollment
  • Utilized POS system to process sales transactions, exchanges and merchandise returns
  • Monitored sales floor for signs of theft and reported incidents to loss prevention personnel
  • Handled cash and credit transactions, issued correct change and processed online orders
  • Provided product knowledge and supported sales goals
  • Handled returns and resolved customer concerns with professionalism
  • Maintained store appearance and inventory organization

Education

HIGH SCHOOL DIPLOMA - MEDICAL ASSISTING

Atlantic County Institute of Technology
Mays Landing, NJ
09.2016 - 06.2020

Skills

  • Fluency in Spanish and English
  • Valid Driver's license
  • Clean driving record
  • Translation skills
  • Interpersonal skills
  • Empathy
  • Leadership
  • Analytical thinking
  • Emotional control
  • Mental toughness
  • Responsible
  • Adaptability and resilience
  • Detail-oriented
  • Problem-solving
  • Focus and concentration
  • Strategic thinking
  • Hand-eye coordination
  • Patience
  • Customer service
  • Courteous demeanor
  • Guest relations
  • Accurate money handling
  • POS operation

Certification

Basic Life Support (BLS), 12/18, 12/20

Interests

HOBBIES & INTERESTS

  • Competitive soccer player and strategic gamer
  • Passionate about music mixing, tech tools, and personal development
  • Interested in psychology, communication, and solving real-world problems
  • Nature and biking enthusiast who enjoys outdoor adventure and exploration

Timeline

Restaurant Waiter

Downtown Peru Restaurant
08.2024 - 04.2025

Delivery Driver

Dominos
04.2023 - 11.2023

Cashier

OCEAN Casino Resort
04.2022 - 08.2022

Busser/Server

Cescaphe Event Group
08.2020 - 03.2021

Retails Associate

Hollister Co
06.2019 - 03.2020

HIGH SCHOOL DIPLOMA - MEDICAL ASSISTING

Atlantic County Institute of Technology
09.2016 - 06.2020
Diego LUGO(Juan Diego Lugo Vargas)