Iris Ortiz
Kissimmee,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Orlando Family Medical
Kissimmee, FL
02.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
Phlebotomist
Orlando Family Medical
KISSIMMEE, FL
02.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
Customer Service Representative
Dispatch
Kissimmee, FL
07.2022 - Current
- Resolved any emergency problems that customers account faced with accuracy and efficiency was very patient empathetic and eager to always help a customer. Able to put myself in customers shoes and advocate for them when necessary. When problem arrived, I was a great problem solver while assessing a customer needs I was able to build a sustainable relationship and trust with my customers. I was also able to handle customer complaints and provide an appropriate alternative or solution to each problem.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
HHA
Poinciana personal care
Kissimmee, FL
02.2018 - 03.2022
- Assisted elderly and handicap clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
- Administered prescribed medications and treatments according to physician instructions.
- Transported clients to medical appointments or other destinations as needed.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Organized client's personal items for easy access during daily activities.
- Prepared meals according to dietary requirements and preferences of the client.
Education
Associate of Science - Medical Assisting
Florida Technical College
Kissimmee, FL06-2016
Skills
- Medical Billing
- Patient Scheduling
- Procedure Assistance
- Indirect Patient Care
- Medical Terminology
- Phlebotomy
- Data Entry
- HIPAA Compliance
- Patient-focused care
- Electrocardiography (EKG)
- Patient Feeding
- Anatomy and Physiology Knowledge
- EKG set up and monitoring
- Hospice Care
- Professional Bedside Manner
- Documentation expert
- Phlebotomy Techniques
- First Aid
- Medical terminology proficiency
- Vital signs monitoring
- Advanced anatomy knowledge
- Laboratory Specimen Collection
- CPR
- Fluent in spanish and english
- Quick problem solver
- Communicating with patient families
Timeline
Medical Assistant
Orlando Family Medical
02.2023 - Current
Phlebotomist
Orlando Family Medical
02.2023 - Current
Customer Service Representative
Dispatch
07.2022 - Current
HHA
Poinciana personal care
02.2018 - 03.2022
Associate of Science - Medical Assisting
Florida Technical College
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