Zeus Shama
Miami,FL
Summary
Result-driven Account Manager adept at client relationship management and issue resolution. Proven success in expanding client base through effective prospecting techniques. Strong collaborative skills and extensive sales cycle knowledge resulting in optimal outcomes. Multiple Winner of National Sales Representative Awards and exceeding Yearly Goals.
Overview
17
17
years of professional experience
Work History
Territory Manager
Diablo Tools
South Florida, FL
11.2021 - Current
- Developed and implemented strategies to increase sales in assigned territory.
- Created presentations for potential customers highlighting products' features and benefits.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Met or exceeded established targets for revenue growth month over month. 173% 2023, 161% 2022
- Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Analyzed sales data to identify trends and areas for improvement.
- Resolved customer complaints promptly and professionally.
Account Manager
Grainger Industrial Supply
Miami, Florida
03.2017 - 11.2021
- Secured high-value accounts by utilizing consultative selling techniques, providing effective customer solutions, and promoting compelling business opportunities.
- Delivered engaging and polished presentations showcasing embedded strategies for inventory management options, while also providing favorable competitor comparisons.
- Analyzed account details, including usage patterns, sales data, and client feedback, to gain insights into effectiveness and customer requirements.
- Expanded sales by 148% in the Inventory Management Program by facilitating client satisfaction and renewing customer relations.
- Educated clients on new Safety Services and updated account information to maintain high standards of client service. Expanding our Safety Offering within 22 accounts.
- Reviewed and mitigated discrepancies in 32 accounts through collaboration with Support team members.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms to exceed sales goals.
- Developed and implemented strategies to increase sales in assigned territory.
Sales Representative
United Rentals
Miami, FL
02.2015 - 03.2017
- B2B Sales. Met with existing customers and prospects to discuss business needs and recommend optimal solutions for over 100 accounts.
- Provided accurate and effective solutions to customers by identifying problems.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Revitalized product profits to over $2.1 million in 18 months.
- Developed and delivered captivating sales presentations, effectively communicating the advantages of the product
- Generated average of $3.8 million in sales while securing 161% goal attainment performance ratio.
Outside Sales Manufacturer Representative
Zeiss Sports Optics
Miami, FL
01.2012 - 02.2015
- Planned and executed strategic brand building events to enhance visibility of current product portfolio in Florida and South America.
- Established new accounts through cold calling and personal visits to potential customers.
- Expanded YOY revenue by $2.8 million since 18 months, resulting in 327% increase.
- Continuously prospected for new potential customers and maintained a strong conversion rate. Adding 14 new accounts in Latin America.
- Awarded National Rep of Year 2012, 2013.
Latin America Sales Manager
Manfrotto Distribution
Miami, FL
01.2008 - 01.2012
- Identified growth opportunities within South America and Central America territories, collaborating with sales teams to achieve sales goals.
- Developed international business relationships to drive business units abroad in multiple channels.
- Negotiated cost-effective prices, terms, and service agreements resulting in reduced expenses.
- Pushed Portfolio revenue to new levels with more than $4.5 million in yearly sales.
- Achieved 166% annual sales target surpassing regional expectations
- Successfully supervised and supported a team of 12 salespeople, ensuring smooth sales processes for clients.
- Received National Rep of the Year award in 2008 and 2010.
Education
Bachelor of Science - Marketing
Fashion Institute of Technology
New York, NYSkills
- New account creation
- Trend forecasting
- Strategic planning
- Account servicing skills
- Team Training
- Prioritizing workflows
- Forecasting abilities
- Relationship building and management
- Salesforce CRM expertise
- National accounts
- Market Penetration Strategies
- Team Collaboration and Leadership
- Product positioning
- Staff Training
- Product Demonstrations
- Client Consultations
- Issue Resolution
- Sales Forecasting
- Business Growth
- Customer Relationship Management
- Relationship Building
- Order Management
- CRM Tracking
- Territory expansion
- Sales Presentations
- CRM Software
- Sales Leadership
- Sales expertise
- Client acquisition
- Territory Management
- Channels and Distribution Knowledge
- Sales Development
- Account Servicing
- Consultative Sales
- Strategic business planning
Accomplishments
- Achieved National Sales Representative of the Year Award by exceeding Goal by highest margin in 1998, 2004, 2008, 2010, 2012, 2013.
- Diablo December Dash National Winner 2023
- Black Belt Instructor in 4 Disciplines
Languages
Spanish
Professional
Portuguese
Professional
Timeline
Territory Manager
Diablo Tools
11.2021 - Current
Account Manager
Grainger Industrial Supply
03.2017 - 11.2021
Sales Representative
United Rentals
02.2015 - 03.2017
Outside Sales Manufacturer Representative
Zeiss Sports Optics
01.2012 - 02.2015
Latin America Sales Manager
Manfrotto Distribution
01.2008 - 01.2012
Bachelor of Science - Marketing
Fashion Institute of Technology
Similar Profiles
NICKOLAS POLITOWSKINICKOLAS POLITOWSKI
Field Sales Representative at Diablo ToolsField Sales Representative at Diablo Tools
Andrew MamoneAndrew Mamone
Gulf Coast Territory Sales Manager at Diablo ToolsGulf Coast Territory Sales Manager at Diablo Tools
MORGAN WRIGHTMORGAN WRIGHT
Senior Demand Planner at Diablo ToolsSenior Demand Planner at Diablo Tools
Babajide AdebayoBabajide Adebayo
VP, Client Success - Alternative Solutions at ICapital NetworkVP, Client Success - Alternative Solutions at ICapital Network
Azanny MartinezAzanny Martinez
Registered Nurse, Emergency Department at Baptist Health Hospital South FloridaRegistered Nurse, Emergency Department at Baptist Health Hospital South Florida