Zevina Amparo
Carson,CA
Summary
Detail-oriented and compassionate professional committed to enhancing the well-being of individuals in need. Proven experience in patient care and daily living assistance, employing empathetic communication to provide emotional and physical support. Skilled in operating medical equipment and proficient in patient monitoring techniques, fostering a collaborative environment with diverse teams to ensure optimal care delivery. Authorized to work in the US for any employer, ready to contribute expertise and dedication to a healthcare setting. Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
23
23
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
Martin Luther King Jr. Community Healthcare Hospital
Willowbrook, CA
04.2020 - Current
- Provides basic health care and support to patients
- Whenever assigned to emergency department, If needed, with the supervision of nurses, I go along with the patient to assist and watch after to Unit department.
- Assisting in transporting the patients in different units whenever it is really needed and no available Transporter as instructed by some nurses.
- Virtually observes and sits with patients who are highly distress, mentally ill, substance abuse and comfort them through calm conversation ( but still depends on the situation and condition of a patient wherein always is a challenge and analyzing how will I approach them in a different way).
- Monitoring patients health and vital signs.
- Assisting patients with basic needs like feeding and grooming and making sure that their needs are given
- Providing compassionate care by listening to patients' concerns and guiding them by answering any concerns.
- Helping patients use the bathroom and changing to appropriate hospital gown color and putting on the leads to continually monitor the pulse and heart rate upon charge nurse ordered.
- Watching and taking good care also of those critically ill patients, whenever assigned in Intensive Care Unit.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Care Partner
Wellbrook South Bay Assisted Living and Memory Care
Clearwater at Southbay-Torrance, CA
05.2017 - 03.2020
- Handled residents with Alzheimer's
- Do the end shift report using Yardie EHR ( Electronic Health Record), including reporting any unusual health condition of the residents to LVN in-charge
- Assists with bathing, grooming and doing laundries, transferring from wheelchair to bed or from bed to wheelchair.
- Monitored their health condition
- Prepare their meals
- Changes their beddings
- Formerly Wellbrook South Bay Assisted Living and Memory Care, under new management as
Private Personal Assistant Liason (part Time)
Belmont Village Assisted Living RPV
Rancho Palos Verdes, CA
06.2018 - 01.2019
- Assisted the residents with their ADL
- Encouraged the residents to get involve with activities
- Escorted to their trips, and doctor's appointment, and when attending to church service
- Escorted and bringing them to Wellness Center for their medication
- Enhanced client''s daily life by managing personal appointments, travel arrangements, and household tasks.
- Ensured timely completion of errands by efficiently multitasking various responsibilities like grocery shopping and dry cleaning pickups.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Provided assistance with medication management.
- Encouraged clients to take part in activities tailored to individual needs.
- Coordinated appointments with medical professionals.
Administrative Officer
Metropolitan Medical Center
Manila
05.2007 - 12.2015
- Performed Customer Service and Telephone Operator role, such as:
- Data entry of Patient's medical record
- Organized, compiled and filed patient's medical record
- Handled complaints and concerns
- Provided solutions
- Answered calls through Nortel enthusiastically
- Transferred calls to specific rout numbers.
- Greeted patient's visitors
- Assisted in patient's ADT according to hospital protocol and procedures
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
PT Consultant
Caloocan Health Department
Caloocan City
03.2002 - 12.2006
- Provided treatment and consultation
- Gathered patient's medical history
- Prepared in holding seminars about COPD,CAD et al. In each district
- Make out monthly reports about the most common disease in each district
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Managed client relationships through regular check-ins and updates on project progress.
Education
BS - Physical Therapy
Our Lady of Fatima University
Valenzuela City, Philippines01.2000
Skills
- Skilled in patient care
- Administrative support experience
- Comprehensive patient care
- English
- Experienced in senior care
- Experience in behavioral health settings
- In-home care services
- Memory care expertise
- Customer service representative
- Medication Administration
- Driving
- Customer service expertise
- Effective communication with individuals facing mental health challenges
- Microsoft Office
- Proficient in negotiation strategies
- Hospital Experience (10 years)
- Critical thinking
- Microsoft Office proficiency
- Communication skills
- Customer Service
- ADL support
- Specimen collection
- Basic life support
- Catheter care
Accomplishments
- Achieved increased access to resources through effectively helping with fundraising campaigns, seeking sponsorships from local businesses for school district volunteering.
Certification
- First Aid Certification February 2024 to February 2026
- CPR Certification February 2024 to February 2026 Successfully completed the cognitive and skills evaluations in accordance with the curriculum of AHA CPR and AED Program aside from BLS.
- BLS Certification February 2024 to February 2026 Successfully completed the cognitive and skills evaluations in accordance with the curriculum of the AHA, BLS, CPR and AED Program. Training Site Name: Santa Monica CPR Instructor Name: Mark Nicks Instructor ID: 08110038364 eCard Code: 245416140700
- Driver License January 2021 to January 2026 It is a private vehicle (Class C )
- Driver's License January 2021 to January 2026 Class C
Languages
English
Full Professional
Community Service
ASPCA Guardian, 2017-11, Present, Donates for the needs of rescued animals from cruelty, neglect, and natural disaster., Actively participating to ASPCA campaigns.
Awards
Best in Computer Science April 1992 I received a medal for this award when I was in my second year high school at AMA Computer University formerly AMA Computer College. I used to be exempted on the major exams due to high scores in all quizzes and practical exams.
Timeline
PCT (Patient Care Technician)
Martin Luther King Jr. Community Healthcare Hospital
04.2020 - Current
Private Personal Assistant Liason (part Time)
Belmont Village Assisted Living RPV
06.2018 - 01.2019
Care Partner
Wellbrook South Bay Assisted Living and Memory Care
05.2017 - 03.2020
Administrative Officer
Metropolitan Medical Center
05.2007 - 12.2015
PT Consultant
Caloocan Health Department
03.2002 - 12.2006
BS - Physical Therapy
Our Lady of Fatima University