Zeya Anthony Benitez
Goodyear,AZ
Summary
Dedicated and detail-oriented professional with a proven track record of delivering exceptional customer service and maintaining high standards of organization and cleanliness. Experienced in fast-paced environments, with a strong ability to adapt, collaborate, and exceed expectations. Seeking to leverage my skills in a high-class restaurant setting to contribute to an outstanding dining experience for guests. Versatile and adaptable professional with background in entertainment attending and related services. Possess strong interpersonal skills, capable of creating engaging experiences for guests while maintaining operational efficiency. Skilled in problem-solving, teamwork, and adapting to rapidly changing environments. Contributed to enhanced guest satisfaction through proactive service and support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Event Staff
Arizona Cardinals Games
10.2024 - Current
- Provided exceptional guest service in a high-energy, fast-paced environment
- Managed crowd flow and resolved guest inquiries with professionalism and tact
- Executed ticket scanning and promotional giveaways with precision and attention to detail
- Organized seating arrangements for guests prior to start of events.
- Monitored event activities to ensure compliance with safety regulations and venue policies.
- Tended to patrons with special needs by offering additional assistance.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Settled disputes or helped solve other customer concerns.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
Skechers
09.2024 - Current
- Delivered personalized customer service, ensuring a positive shopping experience for clients
- Maintained a well-organized and visually appealing sales floor
- Assisted with inventory management and delivery operations, ensuring accuracy and efficiency
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered store and merchandise questions and led customers to wanted items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Recommended, selected and located merchandise based on customer desires.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Used technology resources to assist customers in locating and selecting items.
- Handled customer complaints in a professional manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
Basketball Assistant Coach
i9 Sports
07.2024 - 01.2025
- Fostered teamwork and communication among young athletes, emphasizing respect and collaboration
- Demonstrated leadership by teaching rules and strategies in a clear and engaging manner
- Created a positive and motivating environment for skill development and personal growth
- Communicated effectively with parents of student-athletes regarding their child's progress in the program.
- Facilitated communication between players, coaching staff, and management to ensure alignment of goals.
- Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
- Led warm-up and cool-down sessions for practices and games to prevent injuries.
- Analyzed opponents' strategies and performance to develop effective game plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fruit Clerk
Fry's Food Stores
11.2022 - 01.2023
- Ensured the highest standards of product presentation and cleanliness in the produce section.
- Assisted customers with product selection, providing knowledgeable and friendly service
- Operated equipment safely and efficiently to maintain inventory and display quality
- Answered phones in a courteous manner while providing excellent customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Retail Associate
Famous Footwear
11.2021 - 01.2022
- Delivered exceptional customer service, addressing client needs and promoting sales
- Maintained a clean, organized, and inviting store environment
- Stayed informed about promotions and product details to enhance the customer experience
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Used product knowledge to suggest items to match client needs.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted customers and provided excellent customer service.
- Described merchandise and explained use, operation and care.
Education
Associate Degree -
Estrella Mountain Community College
05.2024
Skills
- Customer Relationship Management
- Teamwork and Collaboration
- Time Management and Multitasking
- Adaptability in fast-paced environments
- Strong Verbal and Written Communication
- Guest relations expertise
- Sales experience
- Professional Appearance and Etiquette
Hobbies and Interests
- Listening to Music (enhances focus and creativity)
- Working Out (promotes discipline and stamina)
- Playing Basketball (fosters teamwork and strategic thinking)
Fit For Restaurant
With a background in customer service, teamwork, and maintaining high standards of organization and cleanliness, I am confident in my ability to contribute to the exceptional dining experience your restaurant is known for. My adaptability, strong work ethic, and passion for learning make me an ideal candidate for a role in your esteemed establishment.
Accomplishments
- Achieved top 3 out of the 12 team members for overall performance in sales for accessories.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Event Staff
Arizona Cardinals Games
10.2024 - Current
Sales Associate
Skechers
09.2024 - Current
Basketball Assistant Coach
i9 Sports
07.2024 - 01.2025
Fruit Clerk
Fry's Food Stores
11.2022 - 01.2023
Retail Associate
Famous Footwear
11.2021 - 01.2022
Associate Degree -
Estrella Mountain Community College
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