ZEYANA MASON
Summary
Motivated and Passionate individual with a comprehensive skill set of understanding human behavior, customer satisfaction based on changing needs, and improving customer experience via various conversational channels.
Overview
6
6
years of professional experience
Work History
HR Coordinator
Bloomsdale Home Healthcare Services
07.2022 - 04.2024
- Managed the full-cycle recruitment process from sourcing to onboarding.
- Handled all internal and external HR related inquiries, complaints and requests.
- Partnered with manager in the design and implementation of employee training programs that is user-friendly.
- Maintained records of confidential data in human resources information system (HRIS) and kept employees files up to date and accurate.
- Collaborated with other departments to complete projects and annual reports.
- Provided analytical and well documented reports to improve job satisfaction and organizational goals.
- Liaised between multiple divisions to improve communication.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Restaurant Supervisor
London Fried Chicken (LFC)
06.2020 - 06.2022
- Managed workflow in a fast-paced work environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Handled customer complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Maintained compliance with current regulations pertaining to food safety and sanitation practices.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Coordinated with team members to focus on productivity, efficiency and enhancing customer experience.
Operations Coordinator
Futurecore Media.Inc
10.2018 - 03.2020
- Monitor overall activities and efficiency at the facility on a daily basis.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinate resolution between various departments to identify order issues to ensure successful processing to the client.
- Boosted productivity by establishing effective communication channels between departments.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Built and maintained positive relationships with internal and external customers.
Education
Bachelor of Commerce - Human Resources Management
Humber Institute of Technology And Advanced Learning
Toronto, Canada06.2022
Skills
- 1 years experience with conversation design through working at a Web design company (Futurecore Media inc)
- Solid writing and editing skills
- Experienced with generative AI principles
- Knowledgeable about linguistic norms of speech, writing, conversation, and communication
- Proven understanding of and appreciation for best-in-class customer experience
- Ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
- Demonstrated skill in simplifying technical content for user understanding
- Strong technical aptitude and comfortable learning any software product
- Considerable technical knowledge of the fundamentals of conversation
- Flexible with a self-motivator mindset
- Passionate and hardworking with a desire to learn and grow
References
Available upon request
Timeline
HR Coordinator
Bloomsdale Home Healthcare Services
07.2022 - 04.2024
Restaurant Supervisor
London Fried Chicken (LFC)
06.2020 - 06.2022
Operations Coordinator
Futurecore Media.Inc
10.2018 - 03.2020
Bachelor of Commerce - Human Resources Management
Humber Institute of Technology And Advanced Learning
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