Zeyla Madueno
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience, Skilled in working under pressure and adapting to new situations and challenges.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Craig P. Kenny & Associates
Las Vegas, NV
10.2021 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer communication to appropriate department personnel.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Produce Manager
Cardenas Markets
Las Vegas, NV
09.2019 - 10.2021
- Replenished, rotated and culled displays several times daily.
- Trained and coached new team members.
- Received produce deliveries and unloaded produce.
- Assisted customers with produce questions and special orders.
- Trimmed, washed, and bundled produce.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Ensured compliance with health codes pertaining to sanitation practices within the produce department.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Participated in quarterly inventory counts and conducted inventories.
- Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Provided clear, attractive and consistent signage.
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Maintained department equipment and advised general manager of equipment repair needs.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Implemented strategies for reducing waste such as composting or donating unsellable items.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Organized weekly meetings with team members to discuss goals and objectives related to job performance.
- Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Maintenance Supervisor
Jani King
Las Vegas, NV
07.2011 - 08.2019
- Maintained clear and safe workspace areas to meet OSHA standards.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Implemented quality control measures to ensure that all tasks were completed according to established standards.
- Conducted regular inspections of the facility to identify maintenance needs and areas that require additional attention.
- Scheduled regular deep-cleaning projects for high traffic areas such as restrooms, lobbies.
- Supervised a team of janitors to ensure completion of daily tasks.
- Provided training on proper sanitation procedures to all janitorial staff.
- Maintained records of all personnel assigned to each task, including hours worked and materials used.
- Monitored inventory levels of cleaning products and equipment, ordering new materials as needed.
- Created detailed reports on the daily activities performed by the janitorial staff.
- Developed schedules for janitorial staff to ensure adequate coverage during peak hours.
- Ensured safety protocols were followed while performing janitorial duties.
- Instructed staff on proper use of cleaning supplies and equipment.
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV04-2010
Skills
- Scheduling
- Expense Reporting
- Spreadsheet Management
- Meeting Planning
- Calendar Management
- Workflow Optimization
- Data Entry
- Mail Handling
- Bookkeeping
- Filing
- Office Administration
- Database Management
- Check Processing
- Research
- Document Control
- Appointment Scheduling
- Microsoft Excel
- Multi-Line Telephone System Operation
- Excel Spreadsheets
- Administrative Operations
- Document Management
- Client Relations
- Mail Management
- Customer Relations
- File Organization
- Confidential Document Control
- Strong Interpersonal Skills
- Workers' Compensation Knowledge
- Internet Research
- Multitasking and Prioritization
- Professional and Mature
- Inventory Supplies
- Microsoft Office Suite
- Computer Proficiency
- Medical Billing
- Scheduling and Calendar Management
- Professional Communication
- Computer Skills
- Multi-Line Phone Systems
- English & Spanish Fluency
- Customer Service
- Data Entry Documentation
- Filing and Data Archiving
- Inventory Systems
- Workers' Compensation
- Microsoft Word
- Phone Call Answering
- Verbal Communication
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Administrative Assistant
Craig P. Kenny & Associates
10.2021 - Current
Produce Manager
Cardenas Markets
09.2019 - 10.2021
Maintenance Supervisor
Jani King
07.2011 - 08.2019
High School Diploma -
Desert Rose High School
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