Motivated and extremely coachable team player experienced in providing exceptional customer service and sales opportunity. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer issues. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Hi, I’m
Zeylen Gordon
Tucson,AZ
Summary
Overview
10
years of professional experience
Work History
Alorica
Customer Service Representative
08.2021 - 03.2025
Job overview
- Assisted with training and mentoring new team members.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Afni Call Center
Customer Service Representative
01.2020 - 03.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
James Thomas Productions
Stagehand
09.2019 - 11.2019
Job overview
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes.
- Implemented excellent problem solving skills in high pressure situations.
- Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.
Bashas
Grocery Clerk
09.2018 - 09.2019
Job overview
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Operated cash register to accurately process and record customer payments.
- Promoted weekly specials to customers, boosting sales of targeted products.
Quikmart
Sales Clerk
08.2017 - 09.2018
Job overview
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
Eeegee's
Team Member
01.2015 - 12.2016
Job overview
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Mentored junior team members, sharing best practices for achieving sales goals and maintaining customer relationships.
- Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
- Proactively sought out additional training opportunities, enhancing professional skills relevant to the role''s challenges.
Education
SahuaroTucson, AZ
High School Diploma
05-2017
University Overview
Skills
- Client Support
- Conflict resolution
- Sales techniques
- Employee training
- Customer relationship management
- Data entry
- Time management
- Organizational skills
- Problem solving
- Team collaboration
- Upselling strategies
Timeline
Customer Service Representative
Alorica
08.2021 - 03.2025
Customer Service Representative
Afni Call Center
01.2020 - 03.2020
Stagehand
James Thomas Productions
09.2019 - 11.2019
Grocery Clerk
Bashas
09.2018 - 09.2019
Sales Clerk
Quikmart
08.2017 - 09.2018
Team Member
Eeegee's
01.2015 - 12.2016
Sahuaro
High School Diploma
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