Zeynab Hussein
Galloway,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Transporter
Nationwide Children's
Columbus, Ohio
04.2022 - Current
- Greeted and assisted patients in wheelchairs, beds, stretchers , strikers to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, and other necessary items.
- Discharged patients.
Customer Service Representative
InTouch
06.2016 - Current
- Proven experience providing customer support in a busy call center
- Informed clients by explaining procedures, answering questions, and providing information
- Resolved technical issues using troubleshooting and listening skills
- Researched more complex issues regarding follow-up and order tracking
- Maintained expectations regarding call quality and resolution time
Volunteer
Briarwood Health Care Center
06.2018 - 08.2018
- Provided food, drinks, and hygiene products
- Prepared food with classmates
- Went out to the Civic Park and handed the food, drinks and hygiene products to over 300 homeless people each time
- Help the patients come down to the conference room
- Participated in an activity drawing art with patients
- Comforted patients
Volunteer
Ronald McDonald House
01.2014 - 01.2018
- Serving breakfast and lunch to residents
Cashier/Customer Service Associate
Walmart
02.2014 - 05.2015
- Provided excellent customer service by answering product questions that satisfied needs
- Ran register efficiently and kept line moving even on busy shifts
- Adept at balancing transactions through checks, currency, credit cards and register receipts
- Maintained an organized, clean work area with a high level of accuracy in all transactions
Grounds Maintenance Worker
Water World
05.2013 - 08.2013
- Made sure the park was clean and orderly
- Provided a safe and healthy grounds environment
- Picked up trash, cleaned tables, emptied garbage
- Put away supplies at the end of the day
Education
Associate - Medical Assistant
Concorde Career College
Aurora, CO04.2019
High school or equivalent -
Abraham Lincoln High School
Denver, CO06.2015
Skills
- Patient Care
- Customer Care
- Customer Service
- Customer Support
- Call Center
- Bilingual
- CSR
- EMR Systems
- Pediatrics Experience
- Front Desk
- Administrative Experience
- Medical Office Experience
- Medical Receptionist
- Medical Terminology
- Administrative Assistant
- Education Administration
- Multilingual
- Somali
- Medical Billing
- HIPAA
- Medical Scheduling
- Medical Coding
- Translation
- Medical Records
Certification
Medical Administrative Assistant, 04/01/18, 04/30/20
Additional Information
Medical Administrative Assistant Certification (NHA certified April 2018#S3A3M2C7), Bilingual in English and Somali, Ability to perform both clerical and medical support tasks, 60 wpm typing speed, Excellent communication and interpersonal skills, Knowledge of Microsoft Office Tools, Detail oriented
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Transporter
Nationwide Children's
04.2022 - Current
Volunteer
Briarwood Health Care Center
06.2018 - 08.2018
Customer Service Representative
InTouch
06.2016 - Current
Cashier/Customer Service Associate
Walmart
02.2014 - 05.2015
Volunteer
Ronald McDonald House
01.2014 - 01.2018
Grounds Maintenance Worker
Water World
05.2013 - 08.2013
Associate - Medical Assistant
Concorde Career College
High school or equivalent -
Abraham Lincoln High School