Summary
Overview
Work History
Education
Skills
Work Availability
Websites
Work Preference
Timeline
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Zeynab Raheim

Zeynab Raheim

Vicksburg,MS

Summary

I have been working in Customer service for over 7 years and I love it! I am a people person after all, I also love to keep a clean and well kept environment and I do my part to ensure that everyone has a healthy and sanitary work place. My attitude when it comes to work is that we should always remain positive even when having a bad day or dealing with guests that is having a bad day. I consider myself a team player and ensure that I will always help a coworker when i can and take the initiative to handle the tasks that are given to me. I have numerous of skills I've learned over the years that I grateful for thanks to working for all of these great corporations! I hope that I can be a good asset to every job I have the pleasure of being with!

Overview

9
9
years of professional experience

Work History

Front Desk Clerk

Riverwalk Casino
03.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained transaction security by verifying payment cards against identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Used internal software to process reservations, check-ins and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved service-related problems and documented actions in system.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.

Cashier

Durst Discount Drugs
09.2018 - 03.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $300 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted numerous patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Lifted up to 70 pounds at once move heavy loads.

Rue21

Rue21
09.2015 - 02.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Warren Central High School
Vicksburg, MS
05.2011

Skills

  • Till Counting
  • Professional Relationships
  • Payment Processing
  • File Management
  • Hotel Reservations
  • Effective Planning
  • Social Perceptiveness
  • Conflict Management
  • Business Correspondence
  • Special Requests
  • Problem-Solving Skills
  • Guest Registration
  • Time Management
  • Multi-Line Phone Systems
  • Cash Handling
  • Checking Guests In and Out
  • Financial Information Review
  • Customer Service
  • Word Processing
  • Attractions and Amenities Knowledgeable
  • Customer Engagement
  • Safety Protocols
  • ASI Front Desk
  • Room Assignments
  • Listening Skills
  • Fee Calculation
  • Departmental Support
  • Complaint Resolution
  • Customer Feedback
  • Operational Requirements
  • Staff Meetings
  • Administrative Skills
  • Creative Solutions
  • Patron Satisfaction
  • Rewards Programs
  • Verifying Reservations
  • Room Charges
  • HIPAA Guidelines
  • Forecast Preparation
  • Guest Reception
  • Office Supplies and Inventory
  • Room Booking
  • Hospitality Service
  • POS Transactions
  • Process Transactions
  • Compute Bills
  • Nightly Audits
  • Dining and Amenity Recommendations
  • Providing Feedback
  • Corrective Actions
  • Serve Guests
  • Reading Comprehension
  • Reservation Setting
  • Data Input Software
  • Advanced Excel Spreadsheet Functions
  • Phone Call Direction
  • Verifying Data Accuracy
  • Variance Explanation
  • Call Transfers
  • Correspondence Writing
  • Suggestive Selling
  • Issue Identification
  • Rewards Tracking
  • Customer Loyalty
  • Deposit Collection
  • Message Delivery
  • Reminder Calls
  • Check in and Checkout Procedures
  • Product and Service Sales
  • Coordinate Housekeeping
  • Keenness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

RemoteOn-Site

Important To Me

Work-life balancePaid time off4-day work weekFlexible work hoursPersonal development programsWork from home optionCareer advancement401k matchPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingCompany Culture

Timeline

Front Desk Clerk

Riverwalk Casino
03.2021 - Current

Cashier

Durst Discount Drugs
09.2018 - 03.2020

Rue21

Rue21
09.2015 - 02.2018

High School Diploma -

Warren Central High School

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Zeynab Raheim