- Watching Movies and TV Shows
- Making jewelry from natural stones
- Writing fiction stories
- Swimming
- Family trips, road trips, travelling in nature
- Camping
- Cooking
ZEYNEP BEGUM YILDIRIM
Dallas,USA
Summary
Dedicated professional and educated engineer with a diverse background in the aviation, retail, and hospitality industries, demonstrating a strong commitment to customer service and satisfaction. Extensive experience gained through roles at Turkish Airlines and Crowne Plaza Istanbul Asia.
Overview
12
12
years of professional experience
Work History
Team Member - Customer Service
Whole Foods Market
02.2024 - Current
- Providing customer care and assistancy while developing product knowledge skills to enhance individual and team performance
- Operating register to process payments and collect cash payment for order totals
- Performing e-commerce - amazon shopper duties with a 90/100 grocery picking assistance score
- Assisting with inventory counts and stocking of merchandise
- Supporting other departments, working at different stations to provide optimal coverage and meet production goals
Distribution Clerk
Turkish Airlines
06.2021 - 11.2021
- Provided customer care and problem solving for the official ticketing agents of Turkish Airlines who are using Easy Ticket programme; as well as creating new projects and regularly reporting to my supervisors
- Followed the policy to return the inquiries within the work day for maintaining customer satisfaction
- Followed the ongoing projects, put them into an order and shared feedback between associated departments
Flight Attendant
Turkish Airlines
03.2014 - 06.2021
- Completed over 5000 hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers
- Performed as a business class cabin attendant in extended range commercial flights
- Provided customer service while creating a welcoming environment for passengers before, during and at the conclusion of each flight
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Ensured the safety, security and comfort of the airline passengers according to ICAO, FAA and company regulations
Sales Representative
Crowne Plaza Istanbul Asia
11.2012 - 08.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service while responding to guest inquiries average within one day period
- Maintained customer base through cold calling, networking and relationship building
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
- Increased sales revenue by identifying and targeting high-potential accounts
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs
- Collaborated with marketing department to align sales strategies with new campaigns
- Fostered collaborative environment, sharing best practices among sales team
- Assisted the sales team with administrative tasks
Education
Bachelor of Science - Geological Engineering
Akdeniz University
02.2011
Skills
- Fluent in English
- Fluent in Turkish
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Service
- Customer Satisfaction
- Time Management
- Organizational Skills
- Problem-Solving
- Attention to Detail
- Clear communication
- Teamwork and collaboration
- Positive attitude
Interests
Timeline
Team Member - Customer Service
Whole Foods Market
02.2024 - Current
Distribution Clerk
Turkish Airlines
06.2021 - 11.2021
Flight Attendant
Turkish Airlines
03.2014 - 06.2021
Sales Representative
Crowne Plaza Istanbul Asia
11.2012 - 08.2013
Bachelor of Science - Geological Engineering
Akdeniz University
Similar Profiles
Kiran SchollumKiran Schollum
Customer Service Desk Team Member at Whole Foods MarketCustomer Service Desk Team Member at Whole Foods Market
Sam GouldSam Gould
Baker at Whole Foods MarketBaker at Whole Foods Market
Logan GardnerLogan Gardner
Customer Service and E-Commerce Supervisor at Whole Foods MarketCustomer Service and E-Commerce Supervisor at Whole Foods Market
Rachel GubnerRachel Gubner
In Store Shopper at Whole Foods MarketIn Store Shopper at Whole Foods Market
Stephanie VerduzcoStephanie Verduzco
Receptionist/Client Services at Veterinary Office + Urgent CareReceptionist/Client Services at Veterinary Office + Urgent Care