Zeynep Kokcu
New York,NY
Summary
Professional and enthusiastic Food Server with over 8 years of experience serving food in Upscale restaurants. A high-energy individual, with the ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards.
Overview
8
8
years of professional experience
Work History
Floor Manager
Paratha Wala
02.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team to maintain smooth-running operations of shop floor as well as handiling the schedule.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Helping creating menus both dine-in and maintaining the online menus as well.
Server
Au Za'atar
10.2023 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Store Manager
MATTO
02.2021 - 03.2022
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
Server
Eleá Restaurant
09.2017 - 04.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Turkish Kitchen
03.2016 - 08.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Computer Science
Hunter College of The City University of New York
New York, NY02.2022
Skills
- Leadership Skills
- Computer Skills
- Fast Learner
- Excellent Customer Service Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
Websites
https://annabellaire.com/
My clothing brand.
Timeline
Floor Manager
Paratha Wala
02.2024 - Current
Server
Au Za'atar
10.2023 - 02.2024
Store Manager
MATTO
02.2021 - 03.2022
Server
Eleá Restaurant
09.2017 - 04.2021
Server
Turkish Kitchen
03.2016 - 08.2017
Bachelor of Science - Computer Science
Hunter College of The City University of New York
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