Zeyuan Liu
Brisbane,Australia
Summary
Highly motivated Pre-sales Technical Support Engineer with a proven track record of delivering exceptional technical support in telecom and e-government projects. Proficient in conducting product demonstrations, managing big data project deliveries, and optimizing product solutions, leading to significant improvements in customer satisfaction and project success rates. Demonstrates keen attention to detail, exceptional communication abilities, and expertise in resolving technical issues, with a strong aptitude for collaboration and innovation within team environments.
Overview
7
7
years of professional experience
Work History
Pre-sales Technical Support Engineer
AsiaInfo
China
08.2020 - Current
- Provided technical pre-sales support for telecom operator and e-government projects, achieving a 30% increase in successful bids and ensuring adherence to industry standards
- Conducted over 50 product demonstrations per year, proposing innovative solutions to industry bottlenecks and achieving a 20% increase in customer satisfaction scores
- Managed the delivery and training of big data products, overseeing projects with budgets up to $5 million and maintaining an impressive 95% on-time delivery rate
- Optimized product solutions through user research and interface integration, resulting in a 25% reduction in customer complaints and a 15% increase in product adoption rates.
IT Administrator
Orbatran logistics
Australia
05.2019 - 03.2020
- Implemented more than 20 updates and bug fixes for the CRM system, reducing downtime by 30% and enhancing user satisfaction by 20%
- Resolved website performance issues, improving page load times by 40% and boosting user engagement by 15% through optimized architecture
- Improved database performance by 35% and reduced system errors by 50% through proactive maintenance and tuning, resulting in a 20% faster query response time
- Facilitated the migration of on-premises systems to Microsoft Azure, leading to a 40% reduction in maintenance costs and significantly enhancing operational efficiency.
IT Support Engineer
Aukgo
Australia
12.2017 - 05.2019
- Enhanced customer satisfaction, achieving a 25% increase in positive feedback and a 20% reduction in complaints by optimizing support services
- Resolved complex project issues, reducing downtime by 30% and improving delivery times by 15%
- Produced detailed analysis documents to assist in troubleshooting
- Addressed network issues, upgraded systems, and assisted with server installations, resulting in a 40% reduction in outages and a 30% increase in website uptime.
Education
Master of Computer Science -
Queensland University of Technology
07.2018
Bachelor of Information Technology -
Queensland University of Technology
12.2016
Skills
- Project Management
- Requirements Analysis
- Channel cooperation
- Database/ SQL
- DevOps
- Python
- Linux
- AWS Cloud
- Microsoft Excel
- Microsoft Azure
Personal Information
Title: Pre-sales Support Engineer
Languages
- English, Proficient
- Chinese, Native
Timeline
Pre-sales Technical Support Engineer
AsiaInfo
08.2020 - Current
IT Administrator
Orbatran logistics
05.2019 - 03.2020
IT Support Engineer
Aukgo
12.2017 - 05.2019
Master of Computer Science -
Queensland University of Technology
Bachelor of Information Technology -
Queensland University of Technology
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