Hi, I’m
Zuzana Gogova-Ferkova
Key West,FL
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
14
years of professional experience
Work History
Santa Maria Suites
Bartender
04.2022 - 01.2024
Job overview
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cuban Coffee Queen
Barista
02.2021 - 03.2022
Job overview
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Moped HospitalKey West, FL
Instructor Coordinator/Cashier Supervisor
06.2020 - 10.2021
Job overview
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Motel One Amsterdam, Europe
Breakfast Server/Supervisor
01.2017 - 09.2020
Job overview
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Carlingford ArmsCarlingford, Ireland
Server/Head Bartender
07.2015 - 10.2016
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Closed out cash register and prepared cashier report at close of business.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
Four Seasons HotelCarlingford, Ireland
Front Desk Agent
07.2015 - 05.2016
Job overview
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Hotel JaltaPrague, Czech republic
Server Supervisor
02.2013 - 02.2015
Job overview
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Improved communication among staff members through regular team meetings and open discussion forums.
Ceska postaPrague, Czech republic
Post Office Clerk
04.2010 - 12.2012
Job overview
- Streamlined package processing for faster delivery times by implementing organized sorting methods.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
Education
Sorbonne UniversiteParis
Bachelor of Science from Hotel, Motel, And Restaurant Management
06.2008
Business Academy Slovakia
High School Diploma
05.2004
Skills
- Error Identification
- Sales Expertise
- Food Preparation and Safety
- Cash Register Operation
- Liquor, Beer and Wine Knowledge
- Suggestive Selling
- Safe Serving Knowledge
- Reconciling Cash Drawers
- Dining Room Management
- Attending Multiple Customers
- Ordering Bar Supplies
- Bar Operations Management
- Craft Cocktail Preparation
- Hospitality Service Expertise
- Staff Management
- Serving and Bussing
Languages
Arabic
Elementary
Slovak
Native or Bilingual
French
Full Professional
Italian
Limited Working
Dutch
Professional Working
Polish
Native or Bilingual
Czech
Native or Bilingual
Russian
Elementary
German
Limited Working
Timeline
Bartender
Santa Maria Suites
04.2022 - 01.2024
Barista
Cuban Coffee Queen
02.2021 - 03.2022
Instructor Coordinator/Cashier Supervisor
Moped Hospital
06.2020 - 10.2021
Breakfast Server/Supervisor
Motel One
01.2017 - 09.2020
Server/Head Bartender
Carlingford Arms
07.2015 - 10.2016
Front Desk Agent
Four Seasons Hotel
07.2015 - 05.2016
Server Supervisor
Hotel Jalta
02.2013 - 02.2015
Post Office Clerk
Ceska posta
04.2010 - 12.2012
Sorbonne Universite
Bachelor of Science from Hotel, Motel, And Restaurant Management
Business Academy
High School Diploma
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