Zeze Onivogui
Dulles,VA
Summary
Highly accomplished Information Management Specialist with extensive experience in managing IT and communication operations across multiple U.S. Embassy locations. Demonstrated expertise in leading large-scale technology migrations, implementing innovative solutions, and enhancing operational efficiency. Proven ability to supervise diverse teams, foster collaboration, and deliver exceptional results in high-pressure environments. Results-driven IT project manager with expertise in team leadership and customer engagement. Proven track record in executing complex projects, enhancing service delivery, and fostering high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Diplomatic Technology Customer Engagement Chief
U.S. Embassy
Abuja, Nigeria
10.2021 - Current
- Managed DT/CE and communication operations for all ICASS agencies, ensuring efficient service delivery.
- Seventeen staff members were supervised, fostering a collaborative work environment.
- Led the migration of the Embassy’s unclassified network, and upgraded all Windows 10 machines to Windows 11 in under seven weeks.
- Reclassified two senior LE staff positions and recruited two external hires, ensuring no disruption in operations.
- Launched a redesign of the SharePoint platform, improving usability, and team confidence.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Diplomatic Technology Chief
U.S. Embassy
Libreville, Gabon
10.2018 - 09.2021
- Managed IT and communication operations for all ICASS agencies, ensuring seamless functionality.
- Supervised eight staff members, covering all IRM responsibilities.
- Implemented special projects, including a VSAT solution to mitigate OpenNet connectivity risks, and expanded radio coverage.
- Established an additional LE staff position to improve IT response time and customer service satisfaction.
- Managed communication during the political insurrection of January 2019, ensuring reliable communication with Washington, D.C.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Diplomatic Technology Chief
U.S. Embassy
Conakry, Guinea
09.2015 - 08.2018
- Managed IT and communication operations for all ICASS agencies, ensuring seamless functionality.
- Supervised 12 staff members, covering all IMO responsibilities.
- Led special projects, including reestablishing the alternative command center (ACC) and upgrading tail sites to fiber optic links.
- Integrated CDC and NIH into Mission Conakry's operations, efficiently executing within budget and time constraints.
- Improved the mission's information systems support infrastructure, leading to increased bandwidth and reliable network connectivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Diplomatic Technology Officer
U.S. Embassy
Antananarivo, Madagascar
05.2013 - 06.2015
- Managed IPC operations, ensuring classified network activities exceeded Department standards.
- Supervised communication systems, including telephone, radio, and classified pouch operations.
- Acted as ISSO and served as acting IMO, demonstrating versatility and leadership.
- Led special projects, including switching the ISP for a dedicated line and creating new fiber paths.
- Managed IT infrastructure ensuring compliance with security protocols and standards.
Diplomatic Technology Officer
U.S. Embassy
Dar Es Salaam, Tanzania
01.2011 - 02.2013
- Supported classified network operations, administered SMART, and provided Help Desk support.
- Successfully passed COMSEC audits, ensuring secure communication.
- Managed classified pouch operations and converted the manual inventory process to a scanning procedure.
- Programmed and deployed radio assets for various departments.
- Managed IT infrastructure ensuring compliance with security protocols and standards.
Information Management Assistant
U.S. Embassy
Accra, Ghana
03.2009 - 08.2010
- Implemented the installation of vIPer phones and ran fiber and CAT 6 cables for new offices.
- Managed IRM customer relations and maintained telephone network systems.
- Provided support for President Obama’s visit, ensuring timely completion of Print-Shop requests.
- Upgraded mission-wide internet connection and maintained DOS Blackberry service.
- Managed information requests from various departments to ensure timely access.
Assistant Systems Manager
USAID
Rabat, Morocco
07.2007 - 06.2008
- Provided on-call PC and mainframe support for over 30 employees.
- Enhanced existing systems, and maintained network integrity.
- Prepared for emergency recovery by performing backups and managing inventory.
- Managed system updates and enhancements for USAID's operational software.
Education
Master of Business Administration (MBA) - Project Management
University of Southern Indiana
Evansville, IN06.2022
Bachelor of Business Administration (BBA) - Information Systems and Analysis
Howard University
Washington, DC12.2006
Skills
- IT project management
- Network troubleshooting
- Customer engagement
- SharePoint administration
- Change management
- Effective communication
- Team leadership
- Problem solving
- Strategic planning
- Technical support
- Communication systems management
- Cybersecurity compliance
- System upgrades
- Risk mitigation strategies
- IT governance
- IT service management
- Software development
Languages
English
Full Professional
Spanish
Limited
French
Professional
Timeline
Diplomatic Technology Customer Engagement Chief
U.S. Embassy
10.2021 - Current
Diplomatic Technology Chief
U.S. Embassy
10.2018 - 09.2021
Diplomatic Technology Chief
U.S. Embassy
09.2015 - 08.2018
Diplomatic Technology Officer
U.S. Embassy
05.2013 - 06.2015
Diplomatic Technology Officer
U.S. Embassy
01.2011 - 02.2013
Information Management Assistant
U.S. Embassy
03.2009 - 08.2010
Assistant Systems Manager
USAID
07.2007 - 06.2008
Master of Business Administration (MBA) - Project Management
University of Southern Indiana
Bachelor of Business Administration (BBA) - Information Systems and Analysis
Howard University
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