Zhabrinya Warren
Laurel,MS
Summary
I have been in the workforce for over 12 years which has helped me to become proficient with my computer skills as well as interacting with the public. I have attained an Associate of Arts degree, and a Bachelor's of Science degree in Health Management. My education and work background is laterally transferable to the position for which I am applying.
Overview
20
20
years of professional experience
Work History
Centralized Services Specialist II Chat Agent
Walgreens WAH
Miramar, FL
07.2019 - Current
- Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Identified customer needs and provided appropriate solutions to meet their requirements.
- Created detailed reports on service performance metrics for management review.
- Analyzed trends in customer feedback data to identify areas for improvement in services offered.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
- Maintained up-to-date knowledge of company's products and services portfolio.
- Monitored customer satisfaction levels through surveys, calls, emails, tracking results against established benchmarks.
- Performed regular quality assurance checks on delivered services to ensure they meet set standards.
- Documented customer interactions accurately within the organization's database system.
- Participated in team meetings regarding service improvements or changes in policy or procedure.
- Worked closely with other departments such as sales, marketing and technical support teams to ensure optimal delivery of services.
Housekeeper
South Central Regional Medical Center
Laurel, USA
03.2017 - 07.2019
- Removed waste paper and other trash from the premises to designated area
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Returned emptied garbage receptacles to their proper locations
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Moved chairs, desks and beds around rooms to clean behind and underneath them
- Polished glass surfaces and windows
Customer Service Representative
Sykes Work at Home
Laurel, USA
09.2016 - 01.2017
- Answered calls daily addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Customer Service Representative
General Dynamics
Hattiesburg, USA
10.2015 - 08.2016
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Developed reputation as an efficient service provider with high levels of accuracy
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management and sales team
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Money Center Associate
Walmart Supercenter
Laurel, USA
11.2011 - 11.2015
- Answered numerous calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Developed reputation as an efficient service provider with high levels of accuracy
Cart Assembler
Howard Technology Solutions
Ellisville, USA
03.2011 - 09.2011
- Researched and updated all required materials needed for firm and partners
- Performed initial client assessment and analysis to begin research process
Debone
Sanderson Farms
Laurel, USA
07.2006 - 06.2008
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties
Cashier
Walmart Supercenter
Laurel, USA
01.2005 - 08.2006
- Trained new cashiers on procedures, customer service and sales techniques
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
- Notified management of security, vandalism and theft concerns
- Kept work areas clean, neat and organized for maximum productivity
- Responded to customer requests and directed to merchandise
- Received customer payments
- Greeted customers promptly
- Processed customer returns
- Collected and stored coupons
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
Education
Bachelor of Science - Health Administration/Health Management
University of Phoenix
Tempe, AZ01.2016
Associate of Arts - Health Care Administration/ Medical
University of Phoenix
Tempe, AZ01.2014
High School Diploma -
Northeast Jones High School
Laurel, MS01.2005
Skills
- Cash
- Customer Service
- RECEPTIONIST
- RETAIL SALES
- Telephone
- Call Center
- CSR
- Customer Support
- Customer Care
- Sales Support
- Medical Terminology
- Phone Etiquette
- Administrative Experience
- Time Management
- Conflict Management
- Communication Skills
- Typing
- Computer Skills
- Handling Customer Complaints
- Tech-Savvy
- Multitasking and Organization
- Listening Skills
- Strong Work Ethic
- Complaint resolution
- Client rapport
- Attention to Detail
- c
- Call Documentation
- Reliability
- Product Knowledge
- Microsoft Office
- Problem-solving abilities
Assessments
- Sales skills, Proficient, 12/01/21
- Customer service, Advanced, 01/01/20
- Typing 55 WPM 06/1/21
Personal Information
Authorized To Work: US
Timeline
Centralized Services Specialist II Chat Agent
Walgreens WAH
07.2019 - Current
Housekeeper
South Central Regional Medical Center
03.2017 - 07.2019
Customer Service Representative
Sykes Work at Home
09.2016 - 01.2017
Customer Service Representative
General Dynamics
10.2015 - 08.2016
Money Center Associate
Walmart Supercenter
11.2011 - 11.2015
Cart Assembler
Howard Technology Solutions
03.2011 - 09.2011
Debone
Sanderson Farms
07.2006 - 06.2008
Cashier
Walmart Supercenter
01.2005 - 08.2006
Bachelor of Science - Health Administration/Health Management
University of Phoenix
Associate of Arts - Health Care Administration/ Medical
University of Phoenix
High School Diploma -
Northeast Jones High School
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