Summary
Overview
Work History
Education
Skills
Timeline
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ZHAEDA CASTRO

Rochester,NH

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

10
10
years of professional experience

Work History

Business Development Associate

GourmetGiftBaskets
09.2022 - 09.2023
  • Used Sales Force to handle current portfolio and prospective leads
  • Engaged with customers to build business relationships.
  • Communicated with local organizations to build networks and develop leads.
  • Developed business pipeline using cold and warm techniques.

Call Center Customer Service Specialist

Osram Sylvania
05.2021 - 09.2022
  • Monitored service after sale and implemented quick and effective problem resolutions
  • Recognized as top salesperson for 9 months
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 80 calls per shift to meet fast-paced call center demands

Sales Customer Support Specialist

Coca-Cola
11.2019 - 05.2021
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted customers with sales needs such as inventory and shipping questions.

Job Recruiter

Aerotek
03.2017 - 11.2019
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Coordinated schedules to arrange management interviews with applicants.

Debt Collector

Credit Collection Services
10.2015 - 02.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Maintained consistently high success rate of collecting on overdue accounts.

Receptionist Assistant

Brigham And Women, Hospital
09.2013 - 08.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

Madison Park Technical Vocational High School
Boston, MA
08.2016

Skills

  • CRM software
  • Customer Account Updates
  • Customer Communication
  • E-Commerce
  • Customer Data Confidentiality
  • Document and Records Management
  • Conflict Resolution
  • Contract Negotiation
  • Trained in Salesforce
  • Business development
  • Multitasking Abilities
  • Account Management
  • Sales and Upselling

Timeline

Business Development Associate

GourmetGiftBaskets
09.2022 - 09.2023

Call Center Customer Service Specialist

Osram Sylvania
05.2021 - 09.2022

Sales Customer Support Specialist

Coca-Cola
11.2019 - 05.2021

Job Recruiter

Aerotek
03.2017 - 11.2019

Debt Collector

Credit Collection Services
10.2015 - 02.2017

Receptionist Assistant

Brigham And Women, Hospital
09.2013 - 08.2015

High School Diploma -

Madison Park Technical Vocational High School

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ZHAEDA CASTRO