Dover Adult Learning Center
GED
Hi, I’m
Zhaeda Castro
Business Developer-Call Center Specialist
Rochester,NH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Brigham And Women Hospital
Receptionist
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Compiled information from files and research to satisfy information requests.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
Aerotek
Job Recruiter
Job overview
- Completed human resource operational requirements by scheduling and assigning employees.
- Advised managers on best practices to maintain compliance with applicable laws.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Credit Collection Services
Debt Collector
Job overview
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Osram Sylvania
Sales Representative
Job overview
- Negotiated contracts with clients and developed relationships with key personnel.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Coca-Cola
Sales Customer Support Specialist
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Managed over 50 customer calls per day
GourmetGiftBaskets
Business Development Associate
Job overview
- Used SalesForce to handle current portfolio and prospective leads.
- Improved sales documents with cut and paste feature.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Increased sales by 10% managing over 50 customer calls per day.
Education
Dover Adult Learning CenterRochester, NH
GED
2023
Skills
- Closing and Contract Negotiations
- Staff Training
- Account Reconciliation
- Salesforce
- CRM Workflow Development
- Multitasking Abilities
- Lead Qualification
- Problem-Solving Skills
Timeline
Receptionist
Brigham And Women Hospital
Job Recruiter
Aerotek
Debt Collector
Credit Collection Services
Sales Representative
Osram Sylvania
Sales Customer Support Specialist
Coca-Cola
Business Development Associate
GourmetGiftBaskets
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