Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhaikerria Bush

Macon,GA

Summary

Proven leader and adaptable professional with extensive experience at Dunkin' Donuts, enhancing team performance and customer satisfaction. Excelled in cash handling and problem-solving, fostering a culture of continuous improvement and collaboration. Demonstrated exceptional organizational skills and a positive attitude, driving results and maintaining high standards in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Technician position. Ready to help team achieve goals.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Team Member

Dunkin' Donuts
01.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Lifeguard

Rigby Water Park
05.2018 - 08.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Prevented accidents through regular equipment inspections and maintenance.

Human Services Worker

Florida State Hospital
07.2022 - 11.2023
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs.
  • Acted as mandatory reporter of abuse.
  • Promoted a safe environment for all clients by enforcing facility rules/regulations effectively and consistently handling challenging situations professionally.

Education

Associate of Science - Pharmacy Technician

Miller Motte College
Chattanooga, TN
06.2024

Skills

  • Positive Attitude
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Professional Appearance
  • Organizational Skills
  • Multitasking Abilities
  • Active Listening
  • Teamwork and Collaboration
  • Time Management
  • Task Prioritization
  • Reliability
  • Continuous Improvement
  • Adaptability and Flexibility
  • Confidentiality and HIPAA
  • Vital signs monitoring

Timeline

Shift Leader

Dunkin' Donuts
05.2024 - Current

Team Member

Dunkin' Donuts
01.2023 - Current

Human Services Worker

Florida State Hospital
07.2022 - 11.2023

Lifeguard

Rigby Water Park
05.2018 - 08.2018

Associate of Science - Pharmacy Technician

Miller Motte College

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Zhaikerria Bush