Zhaleh Ershadi
Aurora,COLORADO
Summary
Accomplished Office Manager with a proven track record in document management and customer service. Excelled in maintaining confidentiality, enhancing office operations, and ensuring compliance. Skilled in office administration and fostering interdepartmental harmony, significantly improving efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
OFFICE MANAGER
ZDE.INC
04.2020 - 12.2024
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Oversaw office inventory activities by ordering, requisitioning, stocking, and receiving shipments
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- I have several years of experience as a Title Clerk and Office Manager in the automotive industry, specifically handling vehicle titles, registrations, and related administrative tasks for dealerships
- My background includes processing title paperwork accurately, ensuring compliance with state regulations, and coordinating with DMV offices
- My skills in data entry, customer service, and attention to detail make me well-equipped to handle the responsibilities of this role efficiently
Office Manager
American Towing And Recovery
11.2018 - 02.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
- Controlled finances to lower costs and keep business operating within budget
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office Manager
TRANSSHUTTLE
02.2011 - 11.2016
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed compliance to keep organization operating within legal and regulatory guidelines
Education
DEGREE - Tourism Management
Asia Pacific University of Technology & Innovation
MALYASIA2002
Skills
- Customer service
- Office Management
- Organizational skills
- Office Administration
- Document Management
- Computer Proficiency
- Knowledge of Title Procedures
- Billing
- Credit and collections
- National Certified Phlebotomy Technician
- Documentation and control
- Report preparation
- Travel Coordination
- Compliance Monitoring
Timeline
OFFICE MANAGER
ZDE.INC
04.2020 - 12.2024
Office Manager
American Towing And Recovery
11.2018 - 02.2020
Office Manager
TRANSSHUTTLE
02.2011 - 11.2016
DEGREE - Tourism Management
Asia Pacific University of Technology & Innovation
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