Zhané Barnes
Alexandria,VA
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable club experiences for customers. Skilled in anticipating customer needs, sales, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Entertainer
Camelot
08.2023 - Current
- Promoted and brought out diverse audiences to club to sell dances and bottles.
- Adapted to various performance styles to suit diverse audiences.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Practiced and rehearsed dance routines to deliver flawless performances.
- Received training to refine skills and abilities.
Waitress
Paper Moon Night Club
10.2022 - 07.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food and drink handling, customer service and safety procedures.
Waitress
Clover Night Club
08.2021 - 07.2022
- Greeted plenty of celebrity and regular customers with enthusiasm and promoted excellent service, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Entertainer
Cloakroomdc
05.2019 - 03.2020
- Used social media to promote events and build audience.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
- Sold many dances and bottles to a diverse amount of customers
Education
Bachelor of Arts - Communications
Virginia State University
Petersburg, VA12.2019
Skills
- Customer Service
- Upselling
- Sales Techniques
- Hospitality Service Expertise
- Payment Processing
- Time management
- Complaint Resolution
- Reservation management
- Guest Relations Management
- Order Accuracy
Timeline
Entertainer
Camelot
08.2023 - Current
Waitress
Paper Moon Night Club
10.2022 - 07.2023
Waitress
Clover Night Club
08.2021 - 07.2022
Entertainer
Cloakroomdc
05.2019 - 03.2020
Bachelor of Arts - Communications
Virginia State University
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