Summary
Overview
Work History
Education
Skills
Certification
Additional Skills
Timeline
Generic

Zhané Kelling

Rahway,USA

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems, leading to improved overall productivity. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Zelis Healthcare
Morristown, NJ
11.2022 - 01.2025
  • Answer incoming phone calls from healthcare providers, clients, and members nationwide, and identify the type of assistance the customer needs.
  • Attempt first-call resolution through provider education on both inbound and outbound calls.
  • Ask appropriate questions, and listen actively to identify specific questions or issues, while documenting required information in computer systems.
  • Attempt first call resolution through provider education, and by researching and exploring answers and alternative solutions; implementing solutions with leadership; and escalating unresolved problems to the appropriate department.
  • Required to meet specific call center performance metrics of productivity and quality assurance.
  • Maintain awareness of, and ensure adherence to, Zelis standards regarding privacy.
  • Ensure compliance with HIPAA regulations and requirements.

Admissions Coordinator

Pillar College
Newark , NJ
06.2022 - 09.2022
  • Enroll a given percentage of students based on admissions target goals.
  • Heavy phone work; 100 daily outbound calls responding to inquiries, focused on setting admissions interviews with prospective students.
  • Keep consistent and accurate records of prospective and current student contacts within the college database.
  • Including, but not limited to, other related tasks as described in the summary above.
  • Conducted student interviews and provided feedback on their application status.
  • Assisted students in completing admission forms and other related paperwork for speedy admissions process.

Administrative/Private Personal Assistant

Diversity Inc
Scotch Plains, NJ
12.2021 - 04.2022
  • Manage the calendar for the CEO's two children, including scheduling playdates, responding to emails from school, extracurricular activities, and doctor and dental appointments.
  • Created nutritious and balanced meals for breakfast, lunch, dinner, and snacks.
  • Maintained clerical correspondence via email and phone.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Managed expense reports, including tracking receipts and processing reimbursements promptly.
  • Scanned documents into electronic format for storage in a secure database system.

Paraprofessional

Ola Edwards Community School
Hillside, NJ
11.2021 - 12.2021
  • Assume the duties of the classroom teacher or paraprofessional in accordance with school district lesson plans, school rules, and Ola Edwards' policies.
  • Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of students.
  • For long-term assignments, it may be required to develop lesson plans, as well as create, administer, and grade tests and assignments.
  • Monitored computer usage and assisted students with hardware and software issues.
  • Guided students in developing organizational and study skills.
  • Monitored student progress and provided feedback to lead teacher.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Implemented behavior management plans to maintain a positive learning environment.

Assistant Teacher

Village Babies Development Center
South Orange, NJ
09.2021 - 10.2021
  • Assist in the implementation of curricular activities, and encourage participation by children.
  • Actively engage in activities; manage cleanliness, maintenance, and availability of classroom materials.
  • Maintain frequent communications with parents through informal discussions and progress reports.
  • Encourage self-help and good hygiene through behavior modeling.
  • Help ensure a smooth, daily transition from home to child care center.
  • Promoted a cooperative learning environment that encourages collaboration among students.

Office Assistant

Kalustyan Corporation
Kenilworth, NJ
06.2021 - 08.2021
  • Processed and prepared business or government forms and expense reports. Along with monitoring incoming and outgoing shipments.
  • Answered telephones, directed calls, and took messages.
  • Assisted with preparing and editing company correspondence and presentations.
  • Computed, recorded and proofread data or reports.
  • Developed organizational filing systems for confidential customer records and reports.
  • Facilitated communication within the office and with external partners.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Copied, sorted and filed records of office activities and business transactions.

Instructional Aide

Newark Educators Charter Community School
Newark, NJ
09.2020 - 08.2021
  • Establish a healthy rapport with students, maintain open lines of communication, and check email regularly.
  • Provide individualized assistance to students, as needed.
  • As assigned, monitor, coach, and correct/redirect the behaviors of students.
  • Carry out the classroom routines assigned by the teacher.
  • Assist school personnel when students are experiencing behavioral difficulties.
  • Take an active part in family, student, and staff conferences when needed.
  • At all times, act as a role model for students through appropriate actions, dress, and language.

Customer Service Representative

U-Haul
Newark, NJ
07.2020 - 03.2021
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions, and educate customers regarding products and services.
  • Prepare rental invoices, and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Participate in ongoing, continuous U-Haul education through U-Haul University.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Administrative Assistant

Montclair State University: University Facilities
Little Falls, NJ
09.2018 - 08.2020
  • Organizing and Managing: Maintaining files, folders, and schedules to ensure an efficient office environment.
  • Communication: Drafting memos and emails, ensuring accuracy, and maintaining a professional tone when communicating with managers, employees, and customers.
  • Clerical tasks: Answering phones, taking messages, and handling correspondence.
  • Scheduling: Scheduling appointments, meetings, and travel arrangements.
  • Office Support: Assisting with various office tasks, such as ordering supplies, managing equipment, and maintaining a clean and organized workspace.
  • Data Entry: Entering and maintaining data in databases and spreadsheets.
  • Project Support: Assisting with project management tasks, such as tracking deadlines, preparing reports, and facilitating communication.
  • Assist at the customer service desk and front office.
  • Write and edit documents, from letters to reports, and instructional documents.
  • Developed and maintained filing systems for confidential documents and records.
  • Facilitated communication between different departments within the organization.
  • Greeted visitors and provided general information about the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Student Development Officer Of Annual Giving & Supervisor

Montclair State University: Annual Giving
Little Falls, NJ
09.2017 - 03.2020
  • Assist PCM with daily duties and policy enforcement.
  • Assist callers with fundraising, and ensure the understanding of the alumni connection between callers and alumni.
  • Connect with alumni, and update alumni information through phone communication.
  • Fundraiser for the Fund of Montclair State, raising $17,000.
  • Outbound of over 3,000 calls daily.
  • Created informational materials about services available to enhance student success.
  • Built rapport with students and parents to increase academic success and parent engagement.
  • Conducted outreach activities to identify potential students for recruitment initiatives, while conducting interviews, onboarding, and the training process for new hires.

Peer Leader

Montclair State University: Center for Leadership and Engagement
Little Falls, NJ
06.2019 - 09.2019
  • Assist in the preparation of freshman and transfer student summer orientation programs.
  • Lead groups of 10 to 15 students during freshman orientation days.
  • Provide support and information about the university to both students and family members.
  • Work with the Coordinator of Orientation Programs and the Orientation Graduate Interns in the day-to-day activities.
  • Summer Positions for Summer 2018 & 2019

Education

Bachelor of Arts - Psychology

Montclair State University
Little Falls, NJ
05-2020

Skills

  • Calendar and Schedule Management
  • File Organization (Digital and Physical)
  • Meeting and Event Coordination
  • Task prioritization
  • Time management
  • Verbal and written communication
  • Professional email etiquette
  • Interdepartmental Coordination
  • Customer service
  • Phone handling and reception duties

Certification

  • Certified in Business Writing
  • Life Coach Certified
  • Substitute Certified

Additional Skills

  • Attention to Detail
  • Multitasking
  • Problem Solving
  • Adaptability
  • Discretion & Confidentiality
  • Reliability & Punctuality
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Google Workspace (Docs, Sheets, Calendar, Drive)
  • Data Entry & Database Management
  • Office Equipment (Printers, Scanners, Multi-Line Phones)
  • CRM Software (Salesforce, HubSpot, etc.)
  • Project Management Tools (Trello, Asana, Monday.com)
  • Document Preparation & Editing
  • Travel & Itinerary Planning
  • Expense Reporting & Reimbursements
  • Office Supply Inventory Management
  • Record Keeping & Data Organization

Timeline

Customer Care Specialist

Zelis Healthcare
11.2022 - 01.2025

Admissions Coordinator

Pillar College
06.2022 - 09.2022

Administrative/Private Personal Assistant

Diversity Inc
12.2021 - 04.2022

Paraprofessional

Ola Edwards Community School
11.2021 - 12.2021

Assistant Teacher

Village Babies Development Center
09.2021 - 10.2021

Office Assistant

Kalustyan Corporation
06.2021 - 08.2021

Instructional Aide

Newark Educators Charter Community School
09.2020 - 08.2021

Customer Service Representative

U-Haul
07.2020 - 03.2021

Peer Leader

Montclair State University: Center for Leadership and Engagement
06.2019 - 09.2019

Administrative Assistant

Montclair State University: University Facilities
09.2018 - 08.2020

Student Development Officer Of Annual Giving & Supervisor

Montclair State University: Annual Giving
09.2017 - 03.2020

Bachelor of Arts - Psychology

Montclair State University

Similar Profiles

CREATE PROFILE
Zhané Kelling