Zhanè Thornton
Garland,TX
Summary
Dynamic Patient Access Coordinator with a proven track record, excelling in HIPAA compliance and enhancing patient satisfaction. Skilled in insurance verification and adept at multitasking, I foster team collaboration and improve operational efficiency, contributing to a positive work environment and ensuring seamless patient care.
Overview
2
2
years of professional experience
Work History
Patient Access Coordinator
North Central Surgical Center
01.2025 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Patient Service Specialist
Precision Spine Care
05.2023 - 01.2025
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Patient Account Representative
Hattiesburg Clinic
10.2022 - 05.2023
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
Bachelor Of Public Health - Policy And Administration
The University of Southern Mississippi
Hattiesburg, MSMaster Of Health Administration -
Belhaven University
Jackson, MSSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Patient education
- Flexible schedule
- Phone and email etiquette
- EMR
Timeline
Patient Access Coordinator
North Central Surgical Center
01.2025 - Current
Patient Service Specialist
Precision Spine Care
05.2023 - 01.2025
Patient Account Representative
Hattiesburg Clinic
10.2022 - 05.2023
Bachelor Of Public Health - Policy And Administration
The University of Southern Mississippi
Master Of Health Administration -
Belhaven University
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