Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAKEISHA COHEN

Bryan,TX

Summary

Dedicated healthcare professional with a proven track record in prior authorization ,customer service representative and referral processing. Strong attention to detail and ability to analyze insurance policies contribute to successful patient outcomes. Eager to enhance team collaboration and streamline operations.

Overview

5
5
years of professional experience

Work History

Prior Authorization Specialist

Medix Staffing Solutions Inc.
Oak Brook, Illinois
11.2024 - Current
  • Reviewed prior authorization requests for medical services and procedures.
  • Communicated with healthcare providers to gather necessary documentation.
  • Analyzed insurance policies to determine coverage eligibility.
  • Coordinated with other departments to obtain additional information needed for prior authorization.
  • Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.

Referral Specialist

United Health Group, Optum
Englewood, Colorado
01.2023 - 12.2023
  • Reviewed referral requests for accuracy and completeness before processing.
  • Collaborated with healthcare teams to ensure timely patient access to services.
  • Entered confidential patient information and updated electronic records in database.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.

Customer Care Representative

TEKsystems
Houston, Texas
03.2021 - 12.2022
  • Assisted customers with inquiries through various communication channels.
  • Resolved customer complaints by identifying issues and providing solutions.
  • Managed escalated cases with a focus on customer satisfaction and resolution.
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

High School Diploma -

FORSETBROOK SENIOR HIGH
Houston, TX
06-2005

Skills

  • Medical coding
  • Claims processing
  • Prior authorization
  • Insurance verification
  • Document management
  • Healthcare compliance

Timeline

Prior Authorization Specialist

Medix Staffing Solutions Inc.
11.2024 - Current

Referral Specialist

United Health Group, Optum
01.2023 - 12.2023

Customer Care Representative

TEKsystems
03.2021 - 12.2022

High School Diploma -

FORSETBROOK SENIOR HIGH

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TAKEISHA COHEN