Zhanae Norment
Clinton,MD
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Quick thinker and has the ability to adapt quickly.
Overview
8
8
years of professional experience
Work History
Branch Ambassador
Capital One Bank N.A
Clinton, MD
10.2023 - Current
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Promote a fun and team-oriented work environment
Administrative Assistant/Bartender
St Yves
Washington, DC
06.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Waitress/ Bartender
Yard House
Springfield, VA
05.2021 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Bank Teller
Wells Fargo
Waldorf, MD
08.2021 - 08.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
Waitress
Olive Garden
Waldorf, MD
08.2018 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bank Teller
WesBanco
La Plata, MD
02.2018 - 12.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Hostess
Red Lobster
Waldorf, MD
04.2016 - 02.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
Education
Some College (No Degree) - Accounting And Finance
College of Southern Maryland
La Plata, MDHigh School Diploma -
St. Charles High School
Waldorf, MD06.2018
Skills
- Customer Service
- Decision-Making
- High-Volume Environments
- Complex Problem-Solving
- Teamwork and Professionalism
- Microsoft Office Suite
- Administrative and Clerical Support
- Money Handling
- Spreadsheet Development
- Scheduling and Calendar Management
Timeline
Branch Ambassador
Capital One Bank N.A
10.2023 - Current
Administrative Assistant/Bartender
St Yves
06.2023 - Current
Bank Teller
Wells Fargo
08.2021 - 08.2022
Waitress/ Bartender
Yard House
05.2021 - 01.2023
Waitress
Olive Garden
08.2018 - 05.2021
Bank Teller
WesBanco
02.2018 - 12.2019
Hostess
Red Lobster
04.2016 - 02.2018
Some College (No Degree) - Accounting And Finance
College of Southern Maryland
High School Diploma -
St. Charles High School
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