Zhanaria West
Summary
Skilled social services professional with proven track record in supporting community needs and driving positive change. Strong focus on team collaboration and achieving impactful results. Exceptional skills in crisis intervention, case management, and client advocacy. Reliable and adaptable, able to thrive in dynamic environments while maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Acorn Health
05.2025 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Charted on each patient daily.
- Worked as part of collaborative team to address changing needs of children and families.
Sane Support Volunteer/ Case Management Volunteer
YWCA of Kalamazoo
07.2024 - 06.2026
- Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
- Served as a liaison between clients and service providers, advocating for their needs effectively.
- Increased client engagement through active listening and providing tailored guidance for their unique situations.
- Developed strong rapport with clients by consistently demonstrating empathy, patience, and understanding during interactions.
- Provided crisis intervention support when needed, employing de-escalation techniques and connecting clients with appropriate resources.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Managed cases of domestic violence clients receiving social or community service support.
- Maintained strict confidentiality standards while handling sensitive client information responsibly.
- Established trust with clients by maintaining consistent follow-up on their progress after initial support sessions.
- Used strong interpersonal communication skills to convey information to others.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
Client Access Specialist
Integrated Services of Kalamazoo
02.2023 - 05.2025
- Providing outstanding customer service
- Welcome patients to the facility
- Complete all admissions paperwork and enter it digitally
- Verify medical insurance coverage and benefits for each patient
- Schedule appointments for consultations, tests and procedures
- Answer phone and email inquiries
- Address any patient complaints or concerns
- Perform clerical work such as filing, copying and faxing
- Conducted regular audits of electronic health records, ensuring that all required documentation was up-to-date and accurate.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Administrative Assistant
Ford
01.2021 - 01.2023
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements.
- Prepared and edited correspondence, reports, and presentations.
- Maintained confidential files and records, ensuring accuracy and accessibility.
- Assisted in organizing company events and conferences.
- Handled incoming calls, screened inquiries, and directed them to appropriate personnel.
- Supported the HR department by coordinating interviews and onboarding new employees.
Education
Master of Social Work - Social Work
Spring Arbor University
Spring Arbor, MI06-2026
Bachelor of Science - Business
University Of Phoenix
01.2023
Human Resources Certification - undefined
University Of Phoenix
01.2023
Secondary School - undefined
Portage Northern High School
01.2012
Skills
- Data Entry
- Scheduling
- Detail-oriented
- MS Office
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Behavioral management
- Crisis management and prevention
- Flexibility and adaptability
- Progress tracking
- Intake assessment
- Progress documentation
- Crisis intervention
Certification
- Limited Social Service Technician license - [2025 - Current]
- Certified Behavioral Technician, Acorn Health - [2025 - Current]
- Certified Human Resources Management, University Of Phoenix- 2024
Timeline
Behavior Technician
Acorn Health
05.2025 - Current
Sane Support Volunteer/ Case Management Volunteer
YWCA of Kalamazoo
07.2024 - 06.2026
Client Access Specialist
Integrated Services of Kalamazoo
02.2023 - 05.2025
Administrative Assistant
Ford
01.2021 - 01.2023
Bachelor of Science - Business
University Of Phoenix
Human Resources Certification - undefined
University Of Phoenix
Secondary School - undefined
Portage Northern High School
Master of Social Work - Social Work
Spring Arbor University
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