Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zhane' Akore

Greensboro,North Carolina

Summary

Dynamic Client Service Associate with a proven track record at Jackson Hewitt Tax Service, excelling in issue resolution and client retention strategies. Leveraging strong interpersonal skills and data entry proficiency, I enhanced client satisfaction through proactive communication and personalized service, ensuring a seamless experience and fostering lasting relationships.

Overview

6
6
years of professional experience

Work History

Client Service Associate

Jackson Hewitt Tax Svc
12.2019 - Current
  • Delivered exceptional client support by addressing inquiries and resolving issues efficiently.
  • Assisted clients in understanding tax processes, ensuring clear communication and satisfaction.
  • Collaborated with team members to streamline document collection and data entry processes.
  • Maintained accurate client records using proprietary tax preparation software to minimize errors.
  • Educated clients on available tax credits and deductions, enhancing overall service experience.
  • Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
  • Informed clients on Jackson Hewitt's products, services, and promotions.

Restaurant Waitress

IHOP
05.2023 - 02.2025
  • Delivered exceptional customer service in high-volume restaurant environment.
  • Coordinated efficient table assignments to optimize service flow and seating capacity.
  • Trained and mentored new staff on menu knowledge and service protocols.
  • Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliation.
  • Collaborated with kitchen staff to communicate orders and dietary restrictions effectively.
  • Assisted in inventory management by monitoring stock levels and placing orders as needed.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all guests.
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Science - Psychology

University of North Carolina At Greensboro
Greensboro, NC
05-2027

Skills

  • Empathy and patience
  • Issue resolution
  • Performance metrics analysis
  • Data entry proficiency
  • Client relationships
  • Interpersonal and written communication
  • Professionalism and etiquette
  • Client rapport
  • Client retention strategies
  • Strong interpersonal skills
  • Customer support
  • Call center experience

Languages

Spanish
Limited Working

Timeline

Restaurant Waitress

IHOP
05.2023 - 02.2025

Client Service Associate

Jackson Hewitt Tax Svc
12.2019 - Current

Bachelor of Science - Psychology

University of North Carolina At Greensboro

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Zhane' Akore