ZHANE' COAXUM
North Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Secretary
City of Boca Raton
Boca Raton, FL
06.2023 - Current
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Types letters, invoices requisitions, reports, statistical documents, vouchers, etc. from rough draft, copy, or verbal instruction.
- Checks and reviews a variety of data for accuracy, completeness, and conformance to established standard
- Assisted with accounts receivable and accounts payable functions.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Permit Technical Support
Confidential
Margate, FL
12.2022 - 01.2024
- Provided basic instruction to customers regarding the use of specific permit or applications.
- Receives, reviews and processes permit applications, assuring completeness of applications
- Coordinates permits for mapping with GIS Analyst; Provides standard permit conditions in permitting system.
- Coordinates with Municipal Services staff on technical reviews; Coordinates with the Building Department and other departments, as needed; Educates permit applicants regarding necessary permits and general code compliance of proposed projects.
- Coordinates software problems & actions with IT Department and Municipal Services Department; Trains and assists Department personnel on ePlan software; Verifies professional and contractor licensing with appropriate State agency.
- Processes contractor registrations, as needed; Prepares and maintains records and files on plans and permits;
- Assists the general public with permitting relating to the right-of-way; Assists and advises the general public in matters relating to right-of-way requirements, procedures, policies, regulations and status of submitted projects; Tracks permit applications from submission until approval and routes plan checks to appropriate personnel; Checks applications for all necessary approvals and other appropriate agency notifications.
- Maintains and files control records relating to issuance of permits; Research new products and technical solutions that would enhance digitalization and technology use within the Municipal Services Department; Develop and deliver webinar training for use by both internal and external customers; Develop training on the electronic plan submission process; Manage electronic plan submittals and process as required.
- Checks progress of approvals and inspections for other sections and departments within the City; Provides emergency management support related to permitted projects in the right-of-way; Composes routine correspondence independently or from supervisor’s notes; Responds to complaints and provides information to the general public and contractors.
- Answers a high volume of inbound calls and responds to e-mails; Provides outstanding customer service; Logs applications for future reference and status check.
Permit Coordinator /Secretary
Kris Konstruction
Broward County, FL
06.2022 - 01.2023
- Monitored progress of submitted permit applications until approved or denied by agency authorities.
- Interpreted data collected during environmental impact studies and prepared summary reports accordingly.
- Submitted permit applications to appropriate agencies in a timely manner.
- Assisted with the coordination of activities between multiple departments for permit processing.
- Identified areas where improvements could be made in current permitting procedures.
- Created and maintained accurate records of permits, applications, and related documents.
- Collaborated with departmental staff members on projects related to permitting processes.
- Attended meetings with government officials regarding proposed projects requiring special permits or exemptions.
- Responded promptly to inquiries from customers regarding permit status or general questions about permitting processes.
- Advised project teams on all relevant aspects of the application process including timelines, costs, materials.
Administrative Assistant
City of Fort Lauderdale
Fort Lauderdale, FL
05.2017 - 06.2022
- Handled confidential documents in an organized fashion according to established protocol.
- Performs related work as required
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Peer Counselor
HANDY INC
Lauderdale Lakes, FL
01.2013 - 10.2017
- Responsible for Paperwork to be turned in daily from every teacher, Monitoring the students, Give them extra assistance with their work if they need it, Enter in the children's personal information before camp, Follow-up with parents, Call parents about the children's progress etc
- It mainly varied.
- Provided emotional support, care and guidance to individuals in need of assistance.
- Facilitated communication between students, faculty, staff, parents and administration when needed.
- Counseled students through difficult situations such as bullying or relationship issues.
- Monitored student behavior in order to intervene before potential problems arose.
Customer Service Representative
TOYS R US
Plantation, FL
02.2012 - 02.2018
- Responsible for answering phones, faxing paperwork, Returns, Re-shop/Restocking when there's no customers, assisting customers, Changing sales prices doing returns, etc
- It vary
- Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
Education
Real Estate
Sheridan Technical College
Hollywood, FL08-2023
High School Diploma -
Boyd H. Anderson High School
06.2014
Skills
Budget
- Clerical
- Communication Skills
- Creativity
- Critical Thinking
- Electronics
- English
- Listening
- Microsoft Access
- Money
- PowerPoint
- Microsoft Project
- Microsoft Excel
- Posters
- Speaking
- Quick Books
- Self-Motivated
- Sign Language
- Supervising
- Team-work
- Teamwork
- Time Management
- Type 45 wpm
- Coordinate hands-on activities
- Write safety standards
- Update logs and reports
- Training and development
- Report writing and development
Timeline
Secretary
City of Boca Raton
06.2023 - Current
Permit Technical Support
Confidential
12.2022 - 01.2024
Permit Coordinator /Secretary
Kris Konstruction
06.2022 - 01.2023
Administrative Assistant
City of Fort Lauderdale
05.2017 - 06.2022
Peer Counselor
HANDY INC
01.2013 - 10.2017
Customer Service Representative
TOYS R US
02.2012 - 02.2018
Real Estate
Sheridan Technical College
High School Diploma -
Boyd H. Anderson High School
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