Zhane Gordon
Chesapeake,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Balloon Design Artist Assistant
Kouture Kreations LLC
Virginia Beach, VA
11.2023 - Current
- Prepping balloons for an event (organizing colors, double stuffing balloons to create colors, blowing up balloons prior to event and on site)
- Assisting with making Balloon Garland Base
- Organizing all details needed
- Being on site for setup/ strike (breakdown)
- Assist with loading any event furniture or rental to truck and unloading at the event.
- Delegate and assist with table setup
Disputes Specialist
Portfolio Recovery Associates
Norfolk, VA
05.2019 - Current
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed, researched and resolved payment claims within required timeframes.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
Lead Sales Associate
Alcoholic Beverage Control
Virginia Beach, VA
12.2022 - 12.2023
- Fostered great experience by engaging with guests, utilizing acquired skills and training.
- Scanned and bagged items and operated cash register to check out store patrons.
- Utilized selling behaviors to identify and solve customer needs.
- Provided leadership and direction to motivate department associates.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Minimized shortages by adopting proper loss prevention procedures.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Shared product knowledge to suggest merchandise and services to customers.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Checked store shelves and restocked products from inventory in back room.
Sales Associate
Alcoholic Beverage Control
Virginia Beach, VA
10.2015 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Teacher's Assistant
Enoch Christian Academy
Norfolk, VA
03.2019 - 04.2019
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Reviewed lesson material with students individually or in small groups.
- Supervised residential and day treatment children during class and on field trips.
Photographer
Lifetouch Photography
Virginia Beach, VA
06.2018 - 03.2019
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Selected and set up appropriate props, backdrops and lighting.
Front Desk Attendant
Country Inns & Suites
Virginia Beach, VA
07.2013 - 10.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
Education
Bachelor of Arts - Fine Arts
Norfolk State University
Norfolk, VA12.2017
Skills
- Decision Making
- Remote Work Coordination
- Confidence and Drive
- Goal Setting
- Stocking and replenishing
- Sales trends
- Sales expertise
- Excellent people skills
- Cash register operation
- Cash Handling
- Multi-tasking strength
- Product and service sales
- Exceptional customer service
- Classroom Management
- Creative Thinking
- Check In and Check Out Procedures
- Team Leadership
- Accurate Cash-Handling
- Friendly and Outgoing
- Customer Service
- POS System Expertise
- Positive Customer Experience
- Inventory and Stocking
- Teamwork and Collaboration
- Traditional Fine Art Skills
- Art History
- Digital Illustration
- Paint Mixing
- Gallery and Exhibit Preparation
- Social Media Promotion
Accomplishments
Study Abroad in South Africa
Mentor
- Mentor to young girls learning how to paint
Timeline
Balloon Design Artist Assistant
Kouture Kreations LLC
11.2023 - Current
Lead Sales Associate
Alcoholic Beverage Control
12.2022 - 12.2023
Disputes Specialist
Portfolio Recovery Associates
05.2019 - Current
Teacher's Assistant
Enoch Christian Academy
03.2019 - 04.2019
Photographer
Lifetouch Photography
06.2018 - 03.2019
Sales Associate
Alcoholic Beverage Control
10.2015 - 05.2019
Front Desk Attendant
Country Inns & Suites
07.2013 - 10.2015
Bachelor of Arts - Fine Arts
Norfolk State University
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