Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AdministrativeAssistant
Zhané Gumbs

Zhané Gumbs

Summary

  • Experienced and detail-oriented EEG Technician with a strong foundation in patient care and EEG procedures, showcasing exceptional skills in neurodiagnostics and patient care. Demonstrates leadership and strong communication, adept at improving patient outcomes and efficiency.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Clinical Intern

Medical Suites - Neurology
02.2024 - Current
  • Troubleshot calibration and instrument settings to prevent errors within standard procedure guidelines.
  • Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
  • Monitored patients during tests using electroencephalographs (EEG) instruments or video recording equipment.
  • Demonstrated proficiency in electronic medical records systems, streamlining data entry processes while maintaining confidentiality.
  • Prepared room and equipment for effective EEG operation and patient comfort and assisted physician as needed.
  • Applied collodion safely for 24-hour EEGs after verifying sufficient ventilation to prevent adverse reactions.
  • Demonstrated thorough knowledge of 10-20 system of electrode placement when performing EEGs.

Patient Services Coordinator

Optum Medical Care
08.2022 - 01.2024


  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
  • Implemented new computer software systems for patient management, leading to a smoother and more efficient registration process.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Universal Banker

Trustco Bank
10.2020 - 01.2022
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.

Education

EEG Technician Certification - EEG

NeuroDiagnosTech
Hempstead, NY
07.2024

Skills

  • Leadership
  • Training & Development
  • Work ethic
  • Reliable and trustworthy
  • Communication
  • Organization
  • Patient Care
  • Anatomy knowledge
  • Data Recording
  • Software Navigation
  • Electrode application
  • Patient support and education

Certification

  • BLS Certified , American Heart Association

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Clinical Intern

Medical Suites - Neurology
02.2024 - Current

Patient Services Coordinator

Optum Medical Care
08.2022 - 01.2024

Universal Banker

Trustco Bank
10.2020 - 01.2022

EEG Technician Certification - EEG

NeuroDiagnosTech

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Zhané Gumbs