Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhane Mccarty

EDMOND,OK

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Seasoned Secretary with solid 6-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Secretary

langston university
Langston, OK
08.2019 - 05.2024
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

Certified Nursing Assistant

St Ann's nursing home
Oklahoma City, OK
10.2023 - 04.2024
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Participated in educational programs related to nursing assistant skills development.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Call Center Representative

Act-On
Norman, OK
04.2023 - 10.2023
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Forklift Operator

Amazon
Oklahoma City, OK
02.2023 - 06.2023
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Ensured safety procedures were followed when operating forklifts.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Adhered strictly to company policies concerning operation of material handling equipment.

Crew Member

McDonald's
Oklahoma City, OK
10.2016 - 11.2017
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Informed customers about daily specials in an engaging manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Adhered to health department regulations regarding food handling procedures.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Answered phone calls promptly to provide accurate information about menu items or prices.

Education

High School Diploma -

Putnam City High School
Oklahoma City, OK
05-2019

Bachelor of Science - Biology, Criminal Justice

Langston University
Langston, OK

Skills

  • Supply Ordering
  • Calendar Management
  • Appointment Scheduling
  • Payroll Administration
  • Database Management
  • Letter writing
  • Office Administration
  • Customer Service
  • Inventory purchasing
  • Data Verification
  • Report Generation
  • Document Preparation
  • Verbal and written communication

Timeline

Certified Nursing Assistant

St Ann's nursing home
10.2023 - 04.2024

Call Center Representative

Act-On
04.2023 - 10.2023

Forklift Operator

Amazon
02.2023 - 06.2023

Secretary

langston university
08.2019 - 05.2024

Crew Member

McDonald's
10.2016 - 11.2017

High School Diploma -

Putnam City High School

Bachelor of Science - Biology, Criminal Justice

Langston University
Zhane Mccarty