Overview

Work History

Education

Skills

Timeline

Zhane Miller

Medford

Overview

8

8

years of professional experience

Work History

Medical Coordinator

Free

04.2024 - Current

Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
Ordered all pharmacy supplies and kept check on inventory levels.
Discussed medical histories with patients in effort to provide most effective medical advice.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

DSP

Free

07.2020 - Current

Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Monitored clients' overall health and well-being and noted significant changes.
Transported clients to and from medical appointments with safety and efficiency.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Manager at McDonald’s

McDonalds

03.2017 - 03.2020

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

John Dewey High School

Brooklyn, NY

06.2016

Skills

Patient confidentiality
Verbal communication
Clinical documentation
Patient care coordination
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking Abilities

Organizational skills
Decision-making
Certified in CPR/AED
Self motivation
Goal setting
Problem identification
Professionalism
Staff management

Timeline

Medical Coordinator

Free

04.2024 - Current

DSP

Free

07.2020 - Current

Manager at McDonald’s

McDonalds

03.2017 - 03.2020

John Dewey High School