Zhane' Smith
Charlotte,NC
Summary
Organized and dependable candidate with experience in advocacy, problem-solving, providing exemplary service to those seeking emergency financial assistance. Seeking opportunities to assist families in financial distress, create course of action to aid in families achieving financial stability, and to collaborate internally and externally with community organizations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Crisis Assistance Ministry
09.2023 - Current
- Gathered, organized, and input information into digital database
- Manage paperwork for client interviews, including making copies, retrieving emails, etc
- Call utility companies as directed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic customer relationships and advocating for customer needs, exceeding service standard duties.
Banquet Server
Jennifer Temps
01.2018 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Intern
Caldwell Presbyterian Church
06.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the nonprofit industry, applying learned concepts directly into relevant work situations.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Provided support via phone, email, and in-person communications, ensuring timely responses to all customers.
Nanny/Babysitter
Babysitters INC.
01.2017 - 01.2022
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Education
Bachelor of Science in Psychology -
University of North Carolina at Charlotte
05.2023
Associates in Arts -
Central Piedmont Community College
05.2021
Cato Middle College
05.2019
Skills
- Customer Advocacy
- Case Information Confidentiality
- Interpersonal and Written Communication
- Proficient in Salesforce
- Problem Solving
- Critical Thinking
- Data Entry
- Microsoft Outlook
- De-Escalation Techniques
Websites
Community Services
- Volunteer Crisis Assistance Ministry, Charlotte, NC, Assists customers at information window
- Volunteer Helping Hands, Charlotte, NC, Advocated for those in needs by categorizing and compiling donated food items.
- Volunteer Rodney Triathlon Race, Charlotte, NC, Provided support and motivation for triathlon participants.
Timeline
Customer Service Representative
Crisis Assistance Ministry
09.2023 - Current
Intern
Caldwell Presbyterian Church
06.2023 - 08.2023
Banquet Server
Jennifer Temps
01.2018 - Current
Nanny/Babysitter
Babysitters INC.
01.2017 - 01.2022
Bachelor of Science in Psychology -
University of North Carolina at Charlotte
Associates in Arts -
Central Piedmont Community College
Cato Middle College
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