Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Zhane' Taylor

Rahway,NJ

Summary

With a proven track record at New Jersey Transit Rail, I excel in organizational leadership and customer service, significantly enhancing team performance and customer satisfaction. Expert in records analysis and document preparation, my approach boosts efficiency and fosters a productive workplace environment. I am

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Im extremely outgoing and work well with others, while also alone.

Here is a glimpse at my handwork.

Overview

12
12
years of professional experience

Work History

Lead Clerk

New Jersey Transit Rail
01.2022 - Current
  • WPM 50.
  • Kronos qualified.
  • Qualified on Microsoft word, Excel, Powerpoint, Oracle, teams, Outlook, CRAA, SCAT, HRMS, Epersonality
  • Mentored other clerks, providing guidance on best practices and improving overall team performance.
  • Coordinated meetings and events, ensuring all logistics were handled smoothly and successfully.
  • Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
  • Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.

Administrative Assistant Associate Part-Time

NJIT
09.2020 - Current
  • Contributed to successful project completion by assisting team members with research assignments or other support tasks as needed.
  • Created visually appealing presentations using various software programs to effectively convey important information during meetings or events.
  • Increased office efficiency by managing schedules, organizing meetings, and maintaining accurate record-keeping systems.
  • Provided exceptional customer service to both internal and external stakeholders, resolving issues promptly and professionally.
  • Handled high volume phone calls professionally, directing inquiries to appropriate parties or taking detailed messages as necessary.
  • Collaborated cross-functionally with other departments to ensure efficient flow of information between teams.
  • Reduced errors in data entry tasks by implementing standardized procedures for inputting information into databases or spreadsheets accurately.

Ticket Agent

New Jersey Transit Rail
01.2021 - 01.2022
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Monitored ticket sales and provided detailed reports to management.

Supervisor

Applebee's Grill + Bar
06.2019 - 02.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Motor Vehicle Operator

Motor Vehicle Commission
02.2018 - 02.2020
  • Worked in a fast pace environment.
  • Technical knowledge working on computers Often.
  • Assisted in training new hires on company policies, procedures, and safe driving techniques.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Conducted vehicle inventory audits regularly to ensure accurate record keeping for transport items.
  • I learned basic task like Vehicle diagnostics

Customer Service Representative

Wells Fargo Bank, N.A.
04.2015 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Canvassing Team Leader

Momentum Solar
04.2013 - 01.2014
  • Established strong relationships with key stakeholders for better collaboration on campaign initiatives.
  • Supported overall campaign objectives by aligning team goals with organizational strategies and priorities.
  • Conducted regular progress meetings for effective communication within the team, ensuring alignment towards common goals.
  • Collaborated with other team leaders to share best practices, generate new ideas, and streamline processes.
  • Enhanced team productivity through consistent training, coaching, and performance evaluations.

Education

BBA -

Saint Peters University
Jersey City, NJ
05-2018

Skills

  • Organizational leadership
  • Records analysis
  • Document preparation
  • Paperwork processing
  • Goal oriented
  • Training and mentoring
  • Customer service
  • Multitasking capacity
  • Performing maintenance
  • Data entry
  • Time management
  • Documentation skills

Affiliations

  • Praise and Worship leader.

Timeline

Lead Clerk

New Jersey Transit Rail
01.2022 - Current

Ticket Agent

New Jersey Transit Rail
01.2021 - 01.2022

Administrative Assistant Associate Part-Time

NJIT
09.2020 - Current

Supervisor

Applebee's Grill + Bar
06.2019 - 02.2021

Motor Vehicle Operator

Motor Vehicle Commission
02.2018 - 02.2020

Customer Service Representative

Wells Fargo Bank, N.A.
04.2015 - 01.2018

Canvassing Team Leader

Momentum Solar
04.2013 - 01.2014

BBA -

Saint Peters University

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Zhane' Taylor