Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Zhane Webster

Zhane Webster

Atlanta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Guest Service Team Leader

Skyline Park Atlanta
Atlanta , GA
05.2023 - Current
  • Evaluated team by reviewing customer feedback and key performance indicators.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Created and enforced new procedures, resulting in improved customer service and problem resolution.
  • Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
  • Assigned daily job tasks to team members.

Guest Services Staff Member

Skyline Park Atlanta
Atlanta , GA
02.2023 - 05.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

SR. FINANCIAL SERVICE REPRESENTATIVE

ARKANSAS FEDERAL CREDIT UNION
03.2019 - 09.2019
  • Build positive relationships and earn member trust to retain long-term connections
  • Assist branch staff in individual out of balance conditions
  • Conduct monthly branch audits including cash and reportable monitoring records
  • Coaching and mentoring of branch staff
  • Performing at a mastery level the following job responsibilities of a Financial Service Representative.
  • Monitored market trends and informed members of opportunities to improve financial situation and meet financial goals.
  • Gathered member information and discussed appropriateness of plan and investment opportunities.

Financial Service Representative

ARKANSAS FEDERAL CREDIT UNION
10.2018 - 03.2019
  • Responsible for proactively recommending consumer and business financial services appropriate to each member's personal financial needs
  • Responsible for originating consumer loan requests and submit applications for decision in the underwriting department
  • Seek alternative methods of financing when necessary and refer members with financial difficulties to Consumer Credit Counseling
  • Responsible for assisting members with any account information and maintenance
  • Act as liaison with internal departments to assist members with their requests
  • Meet and maintain department performance metrics as measured through productivity, sales, service and quality initiatives
  • Understanding Arkansas Federal products and services in order to enhance member experience, deepen relationships and attract new members to Arkansas Federal.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

TELLER

ARKANSAS FEDERAL CREDIT UNION
06.2017 - 10.2018
  • Efficiently process teller transactions, including deposits, withdrawals and loan payments
  • Responsible for understanding Arkansas Federal products and services in order to enhance member experience
  • Refer members and nonmembers to Financial Service Representatives and Senior Financial Service Representatives.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

CASHIER

WAL-MART
06.2016 - 06.2017
  • Smile, greet, and thank customers with a positive attitude
  • Stand for long periods of time while checking out customers quickly and accurately
  • Keep your area clean and presentable
  • Answer customer questions and help them with their needs
  • Be available to assist associates across the store as needed.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Science - Nursing

Mississippi Delta Community College
Moorhead, MS
05.2015

High School Diploma -

Greenville High School
Greenville, MS
05.2013

Skills

  • Training branch staff
  • Professionalism
  • Teamwork
  • Problem-Solving
  • Microsoft office (Word, Excel, PowerPoint)
  • Communication
  • Leadership
  • Time- Management
  • Self-Motivation
  • Solution Optimization
  • Change Orders
  • Information Gathering
  • Guest Satisfaction
  • Hospitality Service
  • Guest Services
  • POS Systems
  • Transaction Processing
  • Listening Skills
  • Hospitality and Service Knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Guest Service Team Leader

Skyline Park Atlanta
05.2023 - Current

Guest Services Staff Member

Skyline Park Atlanta
02.2023 - 05.2023

SR. FINANCIAL SERVICE REPRESENTATIVE

ARKANSAS FEDERAL CREDIT UNION
03.2019 - 09.2019

Financial Service Representative

ARKANSAS FEDERAL CREDIT UNION
10.2018 - 03.2019

TELLER

ARKANSAS FEDERAL CREDIT UNION
06.2017 - 10.2018

CASHIER

WAL-MART
06.2016 - 06.2017

Associate of Science - Nursing

Mississippi Delta Community College

High School Diploma -

Greenville High School

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Zhane Webster